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47 results found
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5 votes
Hi 👋 your idea is being looked into by our Community team. We will be in touch soon to update you once your idea has been reviewed.
Jane Skinner
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440 votes
Hi community, as mentioned in my last post we want to keep you looped in on changes around autosave.
Our product team has continued to focus attention on how we can make invoicing faster and more responsive to improve our customers' experience.
We've recently optimised autosave to require less processing power, leading to faster invoice loading and saving.
Our decision remains that we won’t be adding an option to turn off autosave on invoices. However, we hope this change improves your experience with autosave in draft invoices over time. Thanks again for your feedback.
An error occurred while saving the comment An error occurred while saving the comment Jane Skinner
commented
Just had a call from Xero, after adding comments to the case I had raised about this. She is raising a complaint for me, around the new invoicing issues, including autosave not being an option yet. Not sure this will have any impact, but it might be worth everyone raising individual cases & asking them to raise a complaint. Maybe if they get hundreds of complaints they will start to get the message about not releasing something that's inferior to what it's replacing!
An error occurred while saving the comment Jane Skinner
commented
Xero, your customers need to be able to TURN OFF AUTOSAVE if we want to. It is rubbish, leads to errors & makes a nonsense of the "history" of an invoice.
This needs to be implemented BEFORE you force us to use the degraded programme that "new invoicing" is.An error occurred while saving the comment Jane Skinner
commented
Auto-Save is horrible, & makes an utter nonsense of the history & notes. It is IMPERATIVE to have an option to turn this off.
Microsoft have this as an option for word & excel, so it is clearly possible to do.
This definitely needs to be implemented before we are forced to move to the awful new invoicing programme.Jane Skinner
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6 votes
Hi all, we appreciate the interest and hearing how you find autosave a useful feature when invoicing. At this stage, we don’t have any plans to roll out autosave to the editing of an invoice once it’s been approved.
We’ve made some recent improvements to autosave within the draft state of an invoice that we wanted to share with you - Our product team has optimised how invoices autosave to help reduce the lag, meaning invoices load and save faster. Thanks again for your feedback.
An error occurred while saving the comment Jane Skinner
commented
Autosave is horrendous & needs to be made optional for those who DO want it to turn it on. Then the rest of us who hate it can have it turned off.
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7 votes
An error occurred while saving the comment Jane Skinner
commented
ABSOLUTELY NOT! This would be dreadful, like the invoicing Autosave is dreadful.
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416 votes
Hi community, thank you for your engagement and sharing how you'd like us to evolve roles for customers using Xero. User roles impact all areas of the product, there are many considerations we must factor in when assessing how to solve for majority of our customers needs - As you can see there is a large range of ideas for different roles shared by customers in Product Ideas.
We’re conducting research on the current landscape and how we might approach some of the most predominant needs in roles for our customers. To be upfront, the discovery of this work will be long running and there'll be multiple phases of research and forms of engagement with users that’ll help shape the path ahead in this space.
We’d like to invite you, our community to be part of this research and discovery. This may involve interviews and sharing further feedback through direct…An error occurred while saving the comment Jane Skinner
commented
Hi Kelly
We really need an update on progress for this. The lack of options for users means that businesses are either in breach of GDPR (data protection issues), which is a serious matter, or senior staff are having to perform tasks that should be completed by more junior staff.
I've seen a prototype of possible options, which looked great, but that was getting on for 2 years ago now. I really can't believe that your programmers are this inept & inefficient at updating software. Other providers have this as standard, so clearly it's possible.
There are various versions of this "idea", overall the votes are into the thousands, so clearly it is something that Xero customers need & want urgently.
Please get your programmers on the case so this can be implemented ASAP & in the meantime give us an update on the situation as it stands now.
The lack of updates on any of these "ideas" is rude, frustrating & makes us as customers realise that Xero doesn't care about their customers.
Jane Skinner
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712 votes
Hi community, first off thank you for the continued interest and feedback surrounding this idea. We’re continuing to build on the bank reconciliation experience in Xero and recognise the ways this feature will help improve the efficiency, flexibility and transparency of transactions in your business. Our team have done a lot of exploration into being able to surface and match Credit Notes when reconciling your bank account in Xero, and this is now in development.
We’ll shift the idea here into ‘Working on it’ and continue to update as there’s more detail of this to share.
Jane Skinner
supported this idea
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309 votes
We thank you all for sharing in the idea here, and understand there are many permissions that our Xero customers would like to provide on a more incremental basis. As you'll all know access to bank accounts is available to users with Adviser, Standard or limited access to those with Read Only roles - You can see more of the breakdown in our article here
With much of the teams resource drawn to work on the platform that'll continue to help us with the 'building on beautiful' experience for our customers we want to be upfront that there are no direct plans for altering the user permissions in this space just yet.
User roles and individual permissions within a bank account will be in the limelight once much of the platform upgrades are complete, but this is some way off atm. We'll return to share when there's any…
An error occurred while saving the comment Jane Skinner
commented
Hi Kelly
It's over 2 years since your last update on this ESSENTIAL REQUIREMENT. Please give us another update & maybe your programmers need a kick up the backside to actually start actioning some of these requests.
Responses from Xero are just pathetic.Jane Skinner
supported this idea
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1,269 votes
Thanks for your continued engagement and valuable feedback on this long-standing idea, everyone. We've been carefully reviewing your comments and want to acknowledge the clear sentiment of frustration regarding the current limitations around managing multiple addresses for contacts, particularly for invoicing and delivery purposes, and that this is a critical feature to many of you.
We want to share an update on our progress here - We're pleased to confirm that the foundational work for handling multiple addresses has been completed within the Contacts area of Xero. This was a crucial first step. Building on this, now that all customers are on the new invoicing experience our product team has moved into the discovery phase for adding multiple addresses directly within invoicing. This means they are actively exploring the best way to implement this functionality to meet your needs effectively.
We appreciate your patience as we work through the complexities…
An error occurred while saving the comment Jane Skinner
commented
Hi Kelly
Please can we have an update on this ESSENTIAL feature. It doesn't make sense that you say it requires a "complex solution", as this is available for purchase orders. Surely the programmers can just copy the coding across?
I'm puzzled as to what Xero programmers actually do all day, as they are certainly not producing solutions for extremely urgently needed "features" that have hundreds, if not thousands, of votes.Please, PLEASE have the courtesy to update us with a date for this.
Jane Skinner
supported this idea
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An error occurred while saving the comment Jane Skinner
commented
Urgently need the ability to have multiple delivery addresses for a customer. Have asked previously, but that thread (& the 100's of comments) seems to have disappeared!
Xero, please spend time on this rather than other updates which we don't like. -
35 votesJane Skinner
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340 votes
Hi community, thanks for getting involved here and letting us know the importance around being able to see the details whenever an invoice is sent from Xero. We understand the importance of this to our customers and our product team are beginning to review this idea to solve needs in this space. We'll move to Under review and I'll let you know as there's more progress here. Thanks
Jane Skinner
supported this idea
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17 votes
Hi everyone, while we appreciate your feedback here. With the retirement of classic invoicing in February, and to help customers get used to the new invoicing experience this default will continue to apply.
As we continue to improve the new experience this means customers may find updates that help their workflow and adopt the new experience.
The option to switch back to classic will be available and we understand this is the experience some customers may choose to use up until the retirement date.
An error occurred while saving the comment Jane Skinner
commented
Just had a call from Xero, after adding comments to the case I had raised about this. She is raising a complaint for me, around the new invoicing issues, including autosave not being an option yet. Not sure this will have any impact, but it might be worth everyone raising individual cases & asking them to raise a complaint. Maybe if they get hundreds of complaints they will start to get the message about not releasing something that's inferior to what it's replacing!
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451 votes
Hi everyone, appreciate your continued feedback on new invoicing. As mentioned in my last update we've now added a new Xero Central page for new invoicing.
Along with updates to individual ideas on Xero Product Ideas, this page will become the single source of truth for key feature rollouts including:
- what’s available in new invoicing right now,
- timelines for features and enhancements going live in new invoicing, as well as
- a comparison table between the classic and newer versions of invoicing.
We'll be updating this page regularly.
Relating to some of the more recent feedback there are some existing ideas that may also be of particular interest that you can join, like the ability to see the email the invoice was sent to in the history, or being able to see a timestamp, and reducing clicks and steps.
An error occurred while saving the comment Jane Skinner
commented
Just had a call from Xero, after adding comments to the case I had raised about this. She is raising a complaint for me, around the new invoicing issues, including autosave not being an option yet. Not sure this will have any impact, but it might be worth everyone raising individual cases & asking them to raise a complaint. Maybe if they get hundreds of complaints they will start to get the message about not releasing something that's inferior to what it's replacing!
An error occurred while saving the comment Jane Skinner
commented
KEEP CLASSIC INVOICING PLEASE. New invoicing is NOT FIT FOR PURPOSE.
An error occurred while saving the comment Jane Skinner
commented
I have not yet seen any "improvements" on the new invoicing programme, so I use the classic invoicing because it works efficiently.
We, your Xero customers, have NO CONFIDENCE that the new invoicing will be fit for purpose by 26th February, because it is still lacking the functionality of what it is supposed to be replacing. Until we see this essential functionality in new invoicing, we need to be able to use classic invoicing....... unless Xero wants to start paying us for all our wasted hours, etc..............????An error occurred while saving the comment Jane Skinner
commented
Kelly, we need to see the changes actually happening in new invoicing to give us any slight confidence that the programme will be fit for purpose come 20th November. At the moment, I can't see anything different, despite the many assurances that Xero are "working on it". Because the programme is so unfriendly, takes so much more time to use & doesn't give the information needed (e.g. who an invoice was emailed to), then we are just changing back to classic invoicing because that works & provides what we need.
Please can we see significant improvements BEFORE NOVEMBER, otherwise we need to have the option to keep using classic invoicing until the new invoicing actually works properly.
As so many others have said, a new programme needs to have the same functionality of the programme it is replacing, not lose it!Jane Skinner
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10 votes
This is really useful to know, thanks Josh - Though we don't have immediate plans for change around this, we really appreciate you sharing the detail of how you'd see this permissions working best for you. We'll keep an eye across this one here, and let you know if there are any updates.
Jane Skinner
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11 votesJane Skinner
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26 votesJane Skinner
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30 votesJane Skinner
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40 votesJane Skinner
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33 votesJane Skinner
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42 votesJane Skinner
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84 votesJane Skinner
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Hi Kelly
Please would you explain why Xero is happy to make a change that only 20 customers have voted for (https://productideas.xero.com/forums/939198-for-small-businesses/suggestions/44960455-history-notes-auto-save-functionality-througho), but refuse to make it an option when 436 customers have voted for this?
THE OPTION TO TURN AUTOSAVE OFF IS IMPERATIVE. This is not just something that Xero have changed that customers will have to get used to. Autosave is a nightmare for most customers raising invoices & ideally needs to be removed. However, as a few customers had requested it, then making it optional is the best solution for everyone.
Xero needs to have the decency to respect the hundreds of customers for whom this is causing major issues. Maybe Xero needs to recruit coders from the likes of Microsoft, who know how to make Autosave an on/off toggle switch.
Sadly, whenever you respond to us customers, you come across as condescending & ultimately "like it or lump it". I'm sure you don't intend to come across in this way, but it doesn't help when we are all so frustrated with the appalling Xero failures & extra workload caused.
PLEASE, PLEASE, PLEASE GET THE AUTOSAVE CHANGED TO OPTIONAL.