Enter your idea

I see some recommendations for Zoho books below.

If you're looking for alternatives that support the ability to send invoices from your own domain, take a look at
Sage
FreeAgent
Quickbooks

They all have SPF, DKIM and DMARC support.

Part of the problem is that Xero's sales strategy is to sell through accounting firms. They get accounting firms to switch over and take their clients with them. So they only care about requests from accounting firms.

So if you're looking for an accountant, try to avoid ones that only offer Xero support if you can and explain why to any accountants you choose not to do business with. If you're not up for the hassle of switching accountants, put pressure on your accountant to support other platforms.

FreeAgent offers this functionality for users who are confident editing their DNS settings. It also provides the option to use the default @freeagent sending address for those who aren’t. Stripe invoicing via their platform offers the same.

Why are we still waiting for this, Xero?

@tim_sneller @perry_paolantonio I sincerely apologize if it came across that way, but I haven’t seen any rule prohibiting the sharing of solutions—whether paid or free—to common problems. I shared the video simply to demonstrate how our solution works, and any Xero developer watching it would understand the process and potentially make it accessible to more users.

Regarding pricing, I believe there might be some misunderstanding. After discussions with over 20 companies, we finalized a pricing model starting at just $15/month. This covers the high API costs of Xero, the incoming email server, our app, its hosting, ongoing maintenance, and regular updates.

Also, I find it a bit unfair to be labeled as spamming when @Perry_Paolantonio are openly discussing alternative solutions like Zoho Books on November 8, 2024 11:29 PM. If sharing how we solve a real problem is considered spam, then shouldn’t recommending a competing product also fall under the same category? My intention is simply to help users facing this challenge.

This is SPAM. You are promoting a paid-for service. This forum is not Free Advertising for you. Please desist.

Neither does this help us in our struggle to get Xero to listen to us, and fix the problem. We should not be having to pay a third-party in order to get something which should be core and included functionality.

We do not have the money for this. We only actually send about 600 invoices per year. At your rates, this would cost us nearly 85p per invoice, added to DD costs etc.

1/3 of the past 15 posts on this idea are promoting your service. I'd call that spam.

@Perry_Paolantonio I don’t understand how this is spam? We are providing an easy and affordable solution to a problem that many Xero users are struggling with. Our servers are hosted on Azure in Australia, fully compliant with Australian data privacy regulations.

@ashkay_singh - please stop spamming.

I swear every day the Xero ecosystem becomes more and more ******.

Send all your xero emails from your own domain in just 2 mins. Watch demo : https://www.youtube.com/watch?v=MNsvdL-ppls (No need for multiple tools, relay systems, or complicated setup)

Contact : https://www.xeroemail.com.

We are having too many emails with Invoices and statements bounced due to SPF or DKIM - this really needs to be addressed

Been chatting with Ashkay in the background and tested his offering,

Seems to be a new product / service he has developed with his team and is still in testing / development phase (my opinion)

Pricing is not set yet

He mentioned to me that he is going to add auto statements, this alone would be worthwhile as Xero does not allow automatic statements

Currently there is no other option to use our own domain names to send emails, so if this is important (to me it is) I will use his service and work with him to get automatic statements working. It is good to know that a developer knows the API to get stuff working with Xero

The more people who use the service, the better the pricing will be

Hi all, chatting with him in the background regarding this, please wait out

Sorry Ashkay. This should be core functionality, not something that I have to pay £500 per year for

That is true Perry. However, we are where we are.

Nobody should have to pay for an add on to do something we’re already paying zero to do.

I would like to hear more about this.
richard at room101 dot co dot uk

As a web developer I am amazed this is not a feature that is part of Xero when many of your competitors do have this function in their software, as others have mentioned. This does and will continue to cause Xero customers headaches when invoices are blocked for looking like spam.

I like Xero in many ways but if this feature remains missing I may be forced to consider moving to another accounting platform.

bumping this as it's important

IT professional here.

What a load of rubbish. Leave the complex to those willing to do it, for everyone else they can use the current as the default.

What are others using? - time to move platforms.

First, it's not that complicated for them to implement. They're just not interested in doing it.

We're switching to Zoho books. It supports DKIM/SPF authentication, and also addresses two other big issues we have with Xero. The only reason it's taken us so long to do it is that we're a small company and moving 2 years worth of records over is a bit of a process. I'm hoping to get to it before the end of the year so we can ditch Xero. Zoho is slightly less expensive for us as well.

Yeah, this is sad and could truly be the end for a lot of customers using your service, including myself. I've been a customer for over a decade.

All of us are trying to get paid by our clients, and since Yahoo and Gmail made authentication a requirement early in 2024, we can't get paid if our emails end up in our clients spam folders.

I understand its complicated but putting the burden on us to notify our clients, and then have our clients pay an IT person to add the domain to their safe senders list is unprofessional and inconvenient.

Since this is closed we might as well start recommending some other services that are comparable to Xero. Anybody have any recommendations of where to move to?