Settings and activity
4 results found
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482 votes
Hi everyone, we understand how frustrating it is when important emails like invoices are filtered or blocked, and how this affects customer trust and timeliness of engagement with your transactional communications. Thank you for continuing to share examples and highlighting the impact this has on your business.
We’ve made meaningful progress towards enabling email sending from your own domain. While progress is taking longer than we’d like, we can confirm that substantial backend work is underway. This work spans multiple interdependent teams across Xero, and there are still important steps we need to work through before we can release the capability to customers reliably.
As we continue to develop this capability, there are a few questions that would help our product teams ensure we’re solving the majority of our users’ needs in this space, with a reliable and secure solution.
We’d really appreciate your input on the following questions, either…
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228 votes
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Leisa Thompson
commented
This is causing our business major issues as well with Suppliers. It is a critical function. The reports to show credit notes are also not helpful. We have a massive amount of credit notes every month. Xero's abilities in development have been a failure over the years. In the beginning the software was't too bad, but everytime some software engineer has to justify their job, I just die a little inside. This software has not been designed to assist larger businesses. If they really cared about their customers (us) they would make the changes we request and take the time to ask us what we require to run a business. Time to explore other options. Completely fed up now and hate everything about Xero.
Leisa Thompson
supported this idea
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330 votes
Hi community, we appreciate the on-going interest this idea is receiving and the growing needs in the ability to customise documents that you send from Xero.
Right now, our position for this idea remains the same - we do have future plans to improve the branding experience across Xero, starting with invoicing which you can read more about.
As this experience continues to build out we'll make sure to share any updates for customising Remittance for everyone here.
Leisa Thompson
supported this idea
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258 votes
Hi community, I know it's been sometime since our last update and while we still don't have any plans for building a complete email system within Xero we wanted to share news of a new integration very much centered around needs expressed by some customers, here.
Xero have partnered with Constant Contact to provide our customers a free integration to help small businesses streamline accounting and marketing by keeping customer data connected and automating routine tasks.
With Xero + Constant Contact you'll be able to segment and engage your customers using financial and transactional insights, making it easy to deliver targeted marketing campaigns that drive results. You can also improve cash flow by sending automated invoice reminders and payment follow-ups through Constant Contact’s email campaigns, helping you reduce late payments. Xero customers can get 50% off any Constant Contact plan for 6 months. Terms apply.
If this integration doesn't quite…
Leisa Thompson
supported this idea
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Ideas page is a waste of time. Consumers never listened to, never prioritised and never actioned. Don't waste your time. It will never happen.