Remittance Advice - Show all credit notes and invoices
Ability to produce supplier remittances that include all the credit notes against any payment as unallocated.
Purpose: Because some of the credit notes do not relate specifically to an invoice, e.g. marketing aid, retro discounts.
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Lara-Jane Mitchell commented
Glad I'm not the only one with this same issue.
I raised in this in May 2023 and received this response from AmeenThanks for getting in touch.
It's currently not possible to generate a remittance advice to show a credit note allocated to an outstanding bill when there is no payment applied to the bill.
It's only possible to generate a remittance to show all the bill activity once a payment has been applied to the bill.
However, this is a request that's already been raised with us and I've found an idea that's similar to what you’re suggesting in our Xero Product Ideas. Xero Product Ideas is a Xero website where our customers can share and support ideas for change.
I’ve included a link to the idea where you can view and support it or create a new idea to share your thoughts. Please note, you may be asked to log in to Xero first.
I have also included a link to our support article for further information on generating remittances.
Xero Product Ideas: Supplier Credit Note Remittances
Xero Central article: Send a remittance advice
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Mathi Rai commented
I hadn’t realised this was already under discussion. Would be SO good and time saving as st present, I have to send a separate email to supplier to indicate my adjustments. VERY CRITICAL
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Richard Pateman commented
Sales Credit Note Remittance Advice - can you please set up the ability to send a Remittance Advice to Customers from Xero when a Sales Credit Note is refunded. This really should be a standard feature. I have to create a manual work around for this outside of Xero and it is really frustrating.
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Karen Galipeau commented
I see multiple requests for this information but no response !
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Laura Peters commented
Will this be happening soon?
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Kelly Hamilton commented
This causes us grief month after month. But it looks like Xero has been aware of this issue for a very long time.
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Dinesh Raghvani commented
Xero please respond if this will be done any time soon.
Currently, we are having to advise clients to shift to other accounting softwares in the market which have this functionality.
This functions is very important for clients using accounts payable and receivable functions.
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Julie Sutton commented
Users have been asking for this basic functionality for a long time yet Xero choose to continue to blatantly ignore the issue along with other basic requirements despite users asking - really don't see the point of these "ideas" as Xero ignore basically all of them. Even if they gave time frame it would be something .. but nothing!
ANY RESPONSE FROM A XERO EMPLOYEE ??
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Michael Anderton commented
You get more response if you comment on their Facebook page.
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Rob Ternouth commented
Yeah this really needs to be fixed, taken far too long and haven't had any meaningful feedback from Xero.
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Julie Sutton commented
Robin Hemsley - exactly. This is what users have been asking for. Allocating credits (on both the sales and purchase side!) to totally unrelated invoices doesn't make any sense at all.
Yet Xero choose to continue to blatantly ignore the issue -
Mark Barry commented
This problem has been 'live' for 8 years? But Xero prefers to bury it's head in the sand and ignore it, yet spend developer time changing reports for little added value.
Come on, give us an answer and a time frame for what is a very simple solution. -
Robin Hemsley commented
A solution to this issue would probably resolve my issue with monthly supplier account payments in general.
I find that I am unable to make a payment against a list of outstanding invoices and credits for a supplier. Instead I must allocate each credit note against an (often unrelated, e.g. the credit may be a warranty claim for a purchase 6 months ago) invoice, this reduces the credited invoice total to a figure which is unrecognisable to me and the supplier when they are checking our remittance advice.Why can't credits just be treated as a negative invoice by Xero when making a supplier account batch payment? i.e. select all outstanding invoices, select all outstanding credits and the balance is what is due for payment? Simple.
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Jackie Cox commented
I am a new user of Xero and was looking for the answer to this problem. Has this really been raised as an issue since 2015 and not been addressed?
Xero Support - please look at the comments that are being made and provide a response!
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Karen Blackburn commented
This is so critical - Xero please address this issue urgently
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Susan Burke commented
Our client has had credit stopped by a supplier as they haven't been applying the credit notes to amounts owing - issue needs sorted
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Yasmin Liddle commented
Frustrating - the only way i could do this was exporting a recent bills report to excel and selecting the invoices and credit notes that are included in the payment. now that is getting changed too
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Lorna Lancaster commented
Do Xero actually look at this? I've commented on this before and it's a pain for all my suppliers every month. I have to extract an aged suppliers listing into Excel and then add the credit notes manually and send this to my suppliers as a remittance advice. Surely it wouldn't be hard for Xero to provide the function to be able to select credits along with invoices in the 'awaiting payment' screen and then create a remittance advice this way???
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debbie marsden commented
Credit notes. 😖 Now, when I am paying a big statement, and it is full of credit notes for invoices from the previous month, the only way to accommodate is mark them as "paid" into the bank account, and include them in the payment that way. All well and good - but they don't show up on a remittance. so, the only remittance I have says we just paid £5901.24, when in reality we only actually paid £5000 because I had 6 credit notes taken off there. I have tried to copy the remittance into word so I can amend, but I can't do it. Any ideas? This is an absolute nightmare and needs sorting
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Sally Beardon commented
Please, please, please can you do this. Credits are regulary raised for bills that have already been paid & I need to show the supplier which bills have been paid by the credit notes