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  1. 606 votes

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    Hi everyone, a year on from my last engagement we wanted to provide an update for you all here.

    As many will be across we're in the midst of making a lot of iterations and improvements to new invoicing leading up to the retirement of classic invoicing in September (2024).

    We have a fair amount of work lined up in the teams schedule over the coming months and to give an indication there isn't any committed plans around a function to add interest to invoices.

    That said, we do have a team that have picked up and are considering how we might solve this with the technology in new invoicing - It's early days on this yet, but I'll share if there's any progress on this for you all here.

    In the meantime, as has been shared by others over time there are a few ways you could accomplish this…

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    Alison Langdon commented  · 

    @Neall Siems

    The whole point of this request is that Xero should be able to do it! Anybody can pay for another add-on, but when it is a fundamental business practice that other accounting packages include as standard, why is it not a part of Xero?

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    Alison Langdon commented  · 

    Just a note guys - having sales without the ability to penalise people who don't want to pay for them just put us out of business!

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    Alison Langdon commented  · 

    Hi Deryn

    I applaud your enterprise in offering something that Xero seems incapable of providing.

    I think however, that you have missed the entire point of this discussion. Every single contributor to this idea expects the ability to charge interest to be an integral part of Xero. We pay more that enough for this accounting package, and it should not be an added expense, especially in this economic climate.

    I am slowly coming to the conclusion that Xero doesn't have the expertise to write the code required to provide this enhancement. (More than 11 years.)

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    Alison Langdon commented  · 

    Hi Kelly

    I think that all your customers appreciate that you are upgrading your sales technology however, if we can't collect the payment for the sale from our customer, there should be a way for us to charge them the interest that is due according to our terms of trade.

    I don't think that there is a single, well run organisation in the entire world that does not have this in their terms, and for an accounting package not to offer this as a standard feature is bordering on inexcusable.

    This 'feature' was requested OVER 11 YEARS AGO. How long do people have to ask for a standard business practice to be implemented before it is taken seriously?

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    Alison Langdon commented  · 

    Hi Kelly, thanks for the update?

    I think, however that all of the people who have been asking for this for many years (and not just the 161 votes that this idea currently has) are all feeling as though they are not being listened to.

    Xero is advertised as a product that can assist small businesses with their bookwork. How can you honestly say that this is so, when a fundamental tool that most small businesses have in their repertoire (charging interest on overdue accounts as in their terms of trade) is NOT a feature of your product?

    Just asking...

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    Alison Langdon commented  · 

    Can Xero please add the votes of all the users who voted for this idea under their old customer support regime? This way it would have the more than 1000 votes that it should have.

    Alison Langdon supported this idea  · 
  2. 523 votes

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    Hi community, first off thank you for the continued interest and feedback surrounding this idea. We’re continuing to build on the bank reconciliation experience in Xero and recognise the ways this feature will help improve the efficiency, flexibility and transparency of transactions in your business. Our team have done a lot of exploration into being able to surface and match Credit Notes when reconciling your bank account in Xero, and this is now in development.

    We’ll shift the idea here into ‘Working on it’ and continue to update as there’s more detail of this to share.

    Alison Langdon supported this idea  · 
  3. 579 votes

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    Alison Langdon commented  · 

    Add to this - the "improvements" that Xero HAS made to its' product that make it less user friendly. Check out the new invoicing - looks like something out of the dark ages, and takes twice as many mouse clicks to achieve the result you require. Improvements? I don't think so.

    Alison Langdon supported this idea  · 
  4. 221 votes

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    Appreciate the interest here, everyone. Being open this isn't something we have current plans for. 


    Thanks for noting the optional paths atm, Paula! Understand it's not the solution being asked here however for those that haven't already we'd recommend looking to connect Hubdoc to help automate the process. 🙂

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    Alison Langdon commented  · 

    It is a shame that Xero can't do what WorkflowMax has been doing for many years - ie if you put in a negative, the invoice automatically changes to a credit.

    AND it does it in both receivables and payables (invoices and bills to pay for those of us who don't know this).

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    Alison Langdon commented  · 

    Why on God's green earth would we get yet another programme to do something that Xero already should be able to do.

    Hubdoc is an extra step, and another thing to have to maintain. Why not just give us the ability in Xero to change a bill to a credit if it has a negative value? How hard could that be for a forward thinking, on its' game ACCOUNTING SOFTWARE company?

    Alison Langdon supported this idea  ·