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457 votes
Hi team, we appreciate the on-going support and feedback we're receiving on this idea and pleased to be able to share this update. Our product team are actively exploring how we can best solve for the needs raised here, although at this time are unable to provide any set timeframes.
They are very much aware of the appetite from our community on this, and as part of their exploration have reached out some users here as they gather insights.
For the time being we'll shift to In discovery and I'll return as soon as there is more on this to share.
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Jeff Layton
commented
I own an IT support business, we manage IT and networks for dozens of small businesses in our area. One question I am getting without fail, over and over again, is: "Are there any options for accounting software that aren't Quickbooks?" This email issue is the main thing that keeps me from recommending Xero as it indicates a fundamental lack of understanding by Xero of how basic email security works.
If Xero is this clueless about email, what other security issues are they overlooking?
An error occurred while saving the comment Jeff Layton
commented
Mike - nothing Adam said was incorrect; the two of you are referring to two different ways of doing this.
1) Adam is talking about configuring Xero to send email via a separate SMTP server - this could be a client's own infrastructure or a third party SMTP service (MailGun, SMTP2Go, etc.)
2) You are referring to having Xero send the emails, but utilizing SPF/DKIM/DMARC to authenticate Xero's servers as authorized sending servers.I think #1 is a better option. #2 would require Xero to take on added responsibility of keeping their mail server "clean", and I doubt they would want to dedicate resources to this.
An error occurred while saving the comment Jeff Layton
commented
This is still desperately needed.
Jeff Layton
supported this idea
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915 votes
Hi everyone, our product teams are continuously reviewing and reprioritising their roadmaps for future work and although we don’t have any plans to change the credit application process this year, this is something we will investigate more closely in 2026.
As we begin to explore work for enabling credit notes in the bill payments flow, we’ll reach out for input to help us shape the design and approach so we cater for the widest possible requirements. Thank you all, and we’ll be back to share when exploration starts.
Jeff Layton
supported this idea
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171 votes
Hi community, thanks for continuing to share your feedback on this idea.
We appreciate wanting to hear more on where this is at and we'd like to update that we're just beginning to explore the future of Statements within Xero.
We understand the need for more control over what’s included in statements, particularly when invoice links or related actions don’t reflect the way your business work, or cause confusion for the customers receiving them.
This is something our team will be taking into careful consideration as that work develops.
We’ll keep you updated here as discovery progresses.
Jeff Layton
supported this idea
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1,154 votes
Hi team, leaning into the new year our teams are deep in discovery and research of how we could best solves for the needs here.
We'd like to invite you into this process to provide further input to our product teams discovery.
If you'd be interested, register your interest with our team through this link - Your feedback would be invaluable to our teams. Thanks!
I'll be back to share more again as this progresses.
Jeff Layton
supported this idea
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The last we heard from Xero was in March; @Kelly Munro - any updates from Xero development on this? I'm not able to recommend Xero to my clients looking for a Quickbooks alternative while this issue is still unresolved.