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4 results found
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389 votes
Hi community, thanks for sharing your continued interest here. We appreciate the importance of having assurance that mail you send from Xero is being received, and that being able to send from your own company email would increase confidence in this process.
I can confirm this idea has been continually reviewed by our product teams, and being able to send from your own company email is on their radar. Currently there are other priorities, and platform work that requires their attention, before they can consider this more deeply.
When there is opportunity to pick this up, I will share any news with you all here.
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Jeff Layton
commented
This is still desperately needed.
Jeff Layton
supported this idea
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868 votes
Hi everyone, our product teams are continuously reviewing and reprioritising their roadmaps for future work and although we don’t have any plans to change the credit application process this year, this is something we will investigate more closely in 2026.
As we begin to explore work for enabling credit notes in the bill payments flow, we’ll reach out for input to help us shape the design and approach so we cater for the widest possible requirements. Thank you all, and we’ll be back to share when exploration starts.
Jeff Layton
supported this idea
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155 votes
Hi everyone, thanks for your interests and sharing on the idea here. Being totally open, we don't have plans in the near term for any change that'd solve for the idea here. This may be something we consider down the line and will keep the idea here open to continue monitoring.
For the time being, we wanted to share a way you can remove links from the customer statement using a custom branding theme that you'd apply when sending a statement.
Once the new branding theme is created, you can select it when printing or sending the customer statement, and the invoice link will be removed.
Jeff Layton
supported this idea
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562 votes
Hi community, we understand the appetite surrounding this idea and how automation of customer statements could have a big impact on your efficiency and free up a lot of precious time to do more valuable tasks. As noted in my last update this has been high on our product teams radar and we wanted to let you know that we're now looking into how we might leverage Invoice reminders as a means to solve for needs in this idea.
Very early in the teams discovery at this point, but we'll share further updates with you here.
Jeff Layton
supported this idea
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Mike - nothing Adam said was incorrect; the two of you are referring to two different ways of doing this.
1) Adam is talking about configuring Xero to send email via a separate SMTP server - this could be a client's own infrastructure or a third party SMTP service (MailGun, SMTP2Go, etc.)
2) You are referring to having Xero send the emails, but utilizing SPF/DKIM/DMARC to authenticate Xero's servers as authorized sending servers.
I think #1 is a better option. #2 would require Xero to take on added responsibility of keeping their mail server "clean", and I doubt they would want to dedicate resources to this.