Settings and activity
4 results found
-
400 votes
Hi community, thanks for sharing your continued interest here. We appreciate the importance of having assurance that mail you send from Xero is being received, and that being able to send from your own company email would increase confidence in this process.
I can confirm this idea has been continually reviewed by our product teams, and being able to send from your own company email is on their radar. Currently there are other priorities, and platform work that requires their attention, before they can consider this more deeply.
When there is opportunity to pick this up, I will share any news with you all here.
An error occurred while saving the comment An error occurred while saving the comment 
Jeff Layton
commented
This is still desperately needed.
Jeff Layton
supported this idea
·
-
881 votes
Hi everyone, our product teams are continuously reviewing and reprioritising their roadmaps for future work and although we don’t have any plans to change the credit application process this year, this is something we will investigate more closely in 2026.
As we begin to explore work for enabling credit notes in the bill payments flow, we’ll reach out for input to help us shape the design and approach so we cater for the widest possible requirements. Thank you all, and we’ll be back to share when exploration starts.
Jeff Layton
supported this idea
·
-
160 votes
Hi everyone, thanks for your interests and sharing on the idea here. Being totally open, we don't have plans in the near term for any change that'd solve for the idea here. This may be something we consider down the line and will keep the idea here open to continue monitoring.
For the time being, we wanted to share a way you can remove links from the customer statement using a custom branding theme that you'd apply when sending a statement.
Once the new branding theme is created, you can select it when printing or sending the customer statement, and the invoice link will be removed.
Jeff Layton
supported this idea
·
-
1,086 votes
Hi team, leaning into the new year our teams are deep in discovery and research of how we could best solves for the needs here.
We'd like to invite you into this process to provide further input to our product teams discovery.
If you'd be interested, register your interest with our team through this link - Your feedback would be invaluable to our teams. Thanks!
I'll be back to share more again as this progresses.
Jeff Layton
supported this idea
·
Mike - nothing Adam said was incorrect; the two of you are referring to two different ways of doing this.
1) Adam is talking about configuring Xero to send email via a separate SMTP server - this could be a client's own infrastructure or a third party SMTP service (MailGun, SMTP2Go, etc.)
2) You are referring to having Xero send the emails, but utilizing SPF/DKIM/DMARC to authenticate Xero's servers as authorized sending servers.
I think #1 is a better option. #2 would require Xero to take on added responsibility of keeping their mail server "clean", and I doubt they would want to dedicate resources to this.