Settings and activity
4 results found
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480 votes
Hi everyone, we understand how frustrating it is when important emails like invoices are filtered or blocked, and how this affects customer trust and timeliness of engagement with your transactional communications. Thank you for continuing to share examples and highlighting the impact this has on your business.
We’ve made meaningful progress towards enabling email sending from your own domain. While progress is taking longer than we’d like, we can confirm that substantial backend work is underway. This work spans multiple interdependent teams across Xero, and there are still important steps we need to work through before we can release the capability to customers reliably.
As we continue to develop this capability, there are a few questions that would help our product teams ensure we’re solving the majority of our users’ needs in this space, with a reliable and secure solution.
We’d really appreciate your input on the following questions, either…
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Jeff Layton
commented
I am at the point where I believe that Xero either does not understand the issue, or does not know how to implement it.
An error occurred while saving the comment Jeff Layton
commented
The last we heard from Xero was in March; @Kelly Munro - any updates from Xero development on this? I'm not able to recommend Xero to my clients looking for a Quickbooks alternative while this issue is still unresolved.
An error occurred while saving the comment Jeff Layton
commented
I own an IT support business, we manage IT and networks for dozens of small businesses in our area. One question I am getting without fail, over and over again, is: "Are there any options for accounting software that aren't Quickbooks?" This email issue is the main thing that keeps me from recommending Xero as it indicates a fundamental lack of understanding by Xero of how basic email security works.
If Xero is this clueless about email, what other security issues are they overlooking?
An error occurred while saving the comment Jeff Layton
commented
Mike - nothing Adam said was incorrect; the two of you are referring to two different ways of doing this.
1) Adam is talking about configuring Xero to send email via a separate SMTP server - this could be a client's own infrastructure or a third party SMTP service (MailGun, SMTP2Go, etc.)
2) You are referring to having Xero send the emails, but utilizing SPF/DKIM/DMARC to authenticate Xero's servers as authorized sending servers.I think #1 is a better option. #2 would require Xero to take on added responsibility of keeping their mail server "clean", and I doubt they would want to dedicate resources to this.
An error occurred while saving the comment Jeff Layton
commented
This is still desperately needed.
Jeff Layton
supported this idea
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933 votes
Thanks everyone, for continuing to share your experiences and examples here. We’ve been following the recent comments and really appreciate the added detail around the challenges this creates in real payment runs, particularly where credits need to be reflected alongside bills so supplier statements and remittances stay aligned.
This March, we released the ability to find and match credit notes when reconciling, which was another highly requested idea on Xero Product Ideas.
We recognise this is an end-of-process solution and doesn’t address the core need raised in this idea. As a quick update from my last post, we’ve done some early exploration into the technical requirements needed to solve the pain points mentioned. This is a complex area to get right, as it touches multiple parts of the bill payments and credit note experience.
At this stage, our focus remains on continuing to develop our bank-agnostic payments solutions across regions,…
Jeff Layton
supported this idea
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180 votes
Hi community, thanks for continuing to share your feedback on this idea.
We appreciate wanting to hear more on where this is at and we'd like to update that we're just beginning to explore the future of Statements within Xero.
We understand the need for more control over what’s included in statements, particularly when invoice links or related actions don’t reflect the way your business work, or cause confusion for the customers receiving them.
This is something our team will be taking into careful consideration as that work develops.
We’ll keep you updated here as discovery progresses.
Jeff Layton
supported this idea
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1,175 votes
We hear you team! Thank you for continuing to share back with us here, and a big thanks to those that registered interest and provided input to the teams earlier research.
Right now, there's still some discovery going on around this functionality, but I want to assure you this is a feature our team are keen to develop.
While the first round of research helped inform our team they want to dive deeper into some of the aspects surrounding this feature that'll help ensure we create a solution that'll best fit majority of businesses.
We'd like to give provide the opportunity to everyone here to participate in this and if you can spare a few minutes, our team have prepared a few questions in this form 📝 that we'd love your feedback on.
- 28 Aug 26 - we appreciate everyone who has contributed through the form. This is now closed …
Jeff Layton
supported this idea
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Within your Xero account would you want multiple Users to be able to manage custom email domain settings, or just Administrators? - Just administrators.
Does your domain have more than one mailbox associated with it? - Yes
Would you want to use the same domain across more than one Xero organisation? Possibly