Settings and activity
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37 votes
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Perry Paolantonio
commented
Roy - the issue is that Stripe offers two ways to do ACH: one that's completely seamless to the end user like a credit card transaction, and one that provides the end user with a virtual bank account number and requires them to do the work to initiate the transaction. At least in the US, this just isn't a thing people do, so lots of friction with that option.
We disabled ACH transactions because there is a possible side-effect to option 2: the virtual account Stripe creates is tied to a specific invoice. If an accounts payable person enters that as "our" bank account number, they can apparently send a transfer there for a future job. But it will be incorrectly applied to an already-paid invoice. The whole setup is just kind of dumb, to be honest, and feels like a temporary work-around that somehow stuck.
That said, it's the one Xero has chosen to go with, probably because it was easier to implement.
Given that, I don't expect them to bother implementing the frictionless version of ACH payments with Stripe, because it would require more work. As demonstrated by many other issues that have been lingering here for many years, they don't seem to like fixing problems as long as they can keep onboarding new suckers.
We're leaving the platform as soon as we're done with our taxes for this year. (Zoho Books is integrated into Stripe for ACH using the first option, by the way, and that's what we're doing). It's too bad. I actually like most aspects of Xero but the complete lack of interest in fixing basic issues is mind-boggling.
An error occurred while saving the comment Perry Paolantonio
commented
Adding my name here, though I'm sure it's pointless. Between this and not sending emails through our mail server, I'm on the verge of looking for new accounting/invoicing software.
The current ACH setup through Xero is bizarre and unfamiliar, and can potentially lead to overpayments. Why isn't Stripe's ACH Direct Debit flow enabled in Xero? Stripe describes exactly what we want, which is what we had with Quickbooks:
“ACH Direct Debit payments enables customers to pay by providing their bank account details. Customers must accept a mandate authorizing you to debit their account and verify ownership of the account through instant verification or micro-deposits.”
This is a payment flow that makes sense to the end user, because it's EXACTLY like the credit card payment flow. The only difference is that instead of entering your credit card number, you enter your bank account/routing number.
When the user is presented with a list of account/routing/SWIFT numbers and told to go to their bank to initiate a transfer, guess what? They're not going to do it. We've had this enabled for a few months and not a single customer has used it.
Also, nobody in the US that I've asked has ever heard of GoCardless. Why should I have to pay $25 per month to get something I already have enable through my Stripe account?
Perry Paolantonio
supported this idea
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1,107 votes
Hi community, we understand your needs in this feature and want to assure you were taking on board all your feedback.
As many of you accustom to this idea will know, multiple addresses requires a complex solution. It's been something we’ve been moving towards for some time and we’ve done a lot of back end work that will allow us to bring it to you in the future.
We have 12 different products within Xero that rely on contact data, as well as many of our app partners. This means that contacts need to seamlessly flow across technology, products and all connections on Xero. And that’s exactly what we’ve been working on.
One of the reasons we announced the retirement of classic invoicing is because many of the features being asked for, just can’t be brought into classic invoicing. The old technology has too many technology limitations to enable this.…
An error occurred while saving the comment Perry Paolantonio
commented
@Martin - We've been using Xero for about a year. As soon as (US) tax season is over, we're switching to Zoho, which seems to not have the issues we've had with Xero. And they seem to actively update the software with actual user requested features. Xero pays lip service to user requests, but doesn't seem to be doing any active development beyond tinkering with the invoice layouts.
Real issues like this feature request, and the problems with sending emails through their server (which often get flagged as spam by our customers, who never see invoices), are critical. But they seem to have no interest in fixing them. Honestly, I'd keep looking if I were you.
An error occurred while saving the comment Perry Paolantonio
commented
We have been using Xero for about a year. Between this issue, the inability to send email through our own server to avoid getting tripped up in spam, and the inability to do an ACH payment through Stripe that doesn't involve the customer going to their bank to transfer to us, I've decided we're done.
The canned responses I get from support feel like a slightly more polished version of what we used to get with Intuit - repetition of what you just said, with no satisfactory answer. And here, almost a year after Kelly posted that they're working on it, this still isn't implemented. I honestly don't think they have any plans to fix any of this stuff. This issue is #2 in the top requests list, for crying out loud.
We're probably moving to Zoho. Cheaper per month, I've already test-imported all our company data, and they do regular updates and seem really responsive. They also respond (officially) on the Zoho subreddit, and seem to be more together than this mess. Too bad, I actually like Xero - the interface is nice, it's simple, and it mostly just works. But I mean this kind of stuff is a really big deal and they have not demonstrated they care.
As soon as tax season is over, we're switching to something else.
An error occurred while saving the comment Perry Paolantonio
commented
many of our customers are large organizations (like universities). While all the bills for invoices to different departments are paid by the university, we invoice the individual departments separately, and they all have separate contact information (emails, phone, mailing addresses).
In Quickbooks, we used "Jobs" (which are basically folders inside the customer), for each department. Each Job could have its own contact info. Something like that would be welcome. As it is now, we have to have 22 separate customers just for one university, because that's how many departments we work with. Even though the checks for all of those come from the same place.
Perry Paolantonio
supported this idea
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69 votesPerry Paolantonio
supported this idea
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74 votes
Hi community, thanks for all your input into this idea. Right now, our product team are looking into this space and we'd like to invite any US based users in this idea to participate in some early concept testing.
✍️If you'd like to be a part of this please fill in this short questionnaire.
Spots are limited, and please note that we may not be able to contact or schedule everyone who registers their interest.
We'll round back to share any progress with you all on the idea here.Perry Paolantonio
supported this idea
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12 votes
An error occurred while saving the comment Perry Paolantonio
commented
I have 525 of these. it would be more than 2600 clicks to restore them manually and would take me most of a day. Please add this functionality.
Perry Paolantonio
supported this idea
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117 votes
An error occurred while saving the comment Perry Paolantonio
commented
We have duplicate contacts from an import from Quickbooks, where the contacts had "jobs" and were imported in the format Contact:Job_Name -- so one contact with 25 jobs now has 26 contact entries, all slightly different. There is no way to delete these from the list, which seems kind of crazy to me. I get the idea of not allowing deletions for audit purposes, but if that's the case, make an archive-like bucket to put them in, keep track of the deletion and let me get them out of my sight. I made the mistake of archiving them, and now I have 525 contacts stuck in the archive. It will take me more than 2600 clicks to get them out one at a time to do a merge or something like that, which I won't be doing. So my new company file is a mess right from the beginning because it's got an archive full of not-real contacts.
Perry Paolantonio
supported this idea
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"I just asked Stripe to implement this."
It is already implemented in Stripe. There are two ways to collect an ACH payment with stripe: one works just like a credit card where the user enters their bank info just like a credit card number. The other is the way Xero does it. The problem isn't Stripe, it's Xero being too lazy to implement the other method that Stripe already offers.