Settings and activity
5 results found
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356 votes
Hi community, thanks for sharing your continued interest here. We appreciate the importance of having assurance that mail you send from Xero is being received, and that being able to send from your own company email would increase confidence in this process.
I can confirm this idea has been continually reviewed by our product teams, and being able to send from your own company email is on their radar. Currently there are other priorities, and platform work that requires their attention, before they can consider this more deeply.
When there is opportunity to pick this up, I will share any news with you all here.
An error occurred while saving the comment An error occurred while saving the comment 
Mike Baptiste
commented
Sorry - I misread your post. Thought you were saying bad actors could spoof domains. Now I see the direction you were going and yes - it means they posion the post.xero.com domain making it harder for the rest of us.
Multiple platforms do it this all the time. You verify your ownership of a domain by creating SPF and DKIM records (TXT or CNAME), which are required to ensure proper delivery of the email from Xero's servers. Xero would only start sending emails from sales@acme.com once they saw acme.com's owners updated the DNS file AND that they were correct, so the emails can be properly DKIM signed and verified. This is not some unusual request. Tons of platforms (Shopfiy, Zendesk, Hubspot, and so on) already have this capability. Xero should too.
An error occurred while saving the comment Mike Baptiste
commented
We face constant issues getting invoice emails seen by our clients. This is not a huge undertaking. Most outfits are used to adding SPF/DKIM records for things like Shopify, Zendesk, and other platforms that have supported this for some time. This is the only platform in our stack that forces email from a domain other than ours. We will HAPPILY beta test this if you decide to implement it.
An error occurred while saving the comment Mike Baptiste
commented
This is a HUGE issue for us. AOL and Yahoo constantly block our Xero emails (directly impacting our ability to get paid because clients never see the invoice) All our other systems like Hubspot, Zendesk, etc send using our domain and a specified email address (ar@domain.com etc). We just add the appropriate SPF and DKIM CNAME records and it works great. They ALWAYS get emails from Zendesk. But from Xero? Depends who their email is with. I realize it's easy to say this is an issue with AOL/Yahoo because the Xero emails ARE spf/dkim compliant. But they get blocked anyway and it's the only system we have this issue with.
For people that choose to use Xero to send the email - you should include the bounce error in the notification emails that a Xero email bounced. It's impossible to troubleshoot. It's usually a typo,but we've had a few instances that the email address was 100% correct - but still bounced. We had no idea why.
Mike Baptiste
supported this idea
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7 votes
Like your forward thinking, Johan.
As Freya mentioned there is some AI going on in Xero already with the way Xero makes suggestions to help you reconcile your bank account.
We recently shared some insights with our customers on our approach to generative AI with Xero and you can read more about this on our blog.
Later this year you'll see Just ask Xero (JAX) be introduced and I'll round back to share once this is available.
An error occurred while saving the comment Mike Baptiste
commented
I understand it's a beta, but JAX is struggling. Most of the time I ask it something, it just says it can't do it. I'm not asking it difficult questions. Mostly just playing around. What were the last five invoices paid. What was our most profitable product. What clients have the biggest overdue balances. The one time I got an answer (most recent paid invoices) I got random invoices from eight years ago 😂) I realize that AI success depends heavily on prompt engineering. But I hope it starts to get some footing. Im a big AI skeptic - I think it's being massively overhyped. But I see huge potential for it in Xero. So much time saved not having to ***** around with report structure or filters. So don't take this as hating on it - I want to see it succeed. But it's got to come up with answers 😎 And if the beta team has any tips and tricks to get more useful info from it, definitely let us know
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309 votes
Thanks everyone for your feedback on the invoice print option. We know how much our customers value efficient workflows, and appreciate you sharing your thoughts on how the current "Print PDF" button works.
For those of you looking for a smoother printing experience, a helpful workaround is to set your browser to automatically open PDFs in your preferred viewer after downloading. This can save you a few clicks in the process.
In the interest of transparency, a direct print PDF functionality that go through the download step isn't in our development plans.
You can continue to vote on this idea so if our position changes in the future we will update you all, here.
An error occurred while saving the comment Mike Baptiste
commented
This has been an issue from the first time we switched to Xero. It takes SOOOOO long to print an invoice for counter customers - they look at us like 'what are you doing? I already paid!' It's insane how long it takes.
PLEASE add a native browser print button that immediately brings up the browser print dialog. Just about every other commerce/finance site does this.
The best we could do was set the browser to 'Always download PDF' and after downloading a pdf, right click it in the download dropdown and select 'Always Open in (your PDF viewer)' At least this way when we click the Print PDF, it eventually opens in the PDF viewer and we click the print button and then 'OK'. So less clicks, but still a LOT of effort.
Coupled with the multiple seconds it takes to add a payment and get the paid invoice screen, this just adds to the time needed to get a customer on their way.
Mike Baptiste
supported this idea
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53 votes
Hi team, we've just launched passkeys to our first group of users. From this week, Xero Me app users who haven't set up MFA yet will be able to use passkeys to log into Xero. Next, we'll be progressively rolling this out to more users over the coming months. We look forward to and welcome your feedback here. As we have more news on the rollout I'll share with you on this idea.
An error occurred while saving the comment Mike Baptiste
commented
So glad to see this. Having to login multiple times a day, plus the login popup doesn't smoothly integrate with password managers (sometimes it fills, sometimes it doesn). Passkeys are life changing when properly setup because reauthenticating can be as simple as a single click. We would be happy to beta test this! As a MSP, we've setup MANY types of FIDO2 authentication methods (Yubikeys, Google Titan, Windows Hello, 1Password Passkey, etc) to help our client deploy them.
Now add Microsoft and Google SSO.
Mike Baptiste
supported this idea
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545 votes
Hi community, we appreciate many businesses have adopted single sign on with providers like Google, Microsoft Azure/Entra, and Okta to easily streamline logins to many applications and manage operational risk. Our team are staying close to votes and feedback of the idea here, and though we can't commit to development at this time, we will be sure to let you know of any progress toward enabling single sign on
Mike Baptiste
supported this idea
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An error occurred while saving the comment Mike Baptiste
commented
As the push towards Passkeys kicks into high gear in 2025, Xero is way behind here. Most small businesses have Google Workspace or Microsoft 365. These are some of the most secure authentication methods because they've been pushing their users towards 2FA and now Passkeys. At the very least there should be native Passkey support, but ideally, SSO/SAML support for the like of Google. Microsoft, Okta, and Duo. This is the only 'major' app in our business stack that still relies on direct password authentication. Everything else is Passkeys or Google SSO Auth.
@Adam - yeah I see that now - I read too fast! Sorry about that. Because you're 100% right about the bad actor stuff. We face that phishing threat with our clients from places like Quickbooks, etc with fake invoices and that means post.xero.com is sketchy to some filters. Hopefully we get this feature soon - my cashflow will be much happier