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bumping this as it's important

IT professional here.

What a load of rubbish. Leave the complex to those willing to do it, for everyone else they can use the current as the default.

What are others using? - time to move platforms.

First, it's not that complicated for them to implement. They're just not interested in doing it.

We're switching to Zoho books. It supports DKIM/SPF authentication, and also addresses two other big issues we have with Xero. The only reason it's taken us so long to do it is that we're a small company and moving 2 years worth of records over is a bit of a process. I'm hoping to get to it before the end of the year so we can ditch Xero. Zoho is slightly less expensive for us as well.

Yeah, this is sad and could truly be the end for a lot of customers using your service, including myself. I've been a customer for over a decade.

All of us are trying to get paid by our clients, and since Yahoo and Gmail made authentication a requirement early in 2024, we can't get paid if our emails end up in our clients spam folders.

I understand its complicated but putting the burden on us to notify our clients, and then have our clients pay an IT person to add the domain to their safe senders list is unprofessional and inconvenient.

Since this is closed we might as well start recommending some other services that are comparable to Xero. Anybody have any recommendations of where to move to?

Not sure why this is closed to vote?

This is something that needs not only be placed into your roadmap but should be prioritized high.

Please discuss the use of entri for help with dns entries.. (see: https://www.entri.com/products/connect ) which makes developing an internal product that requires customers to edit dns records.

Also, deliverability would be better with well setup subdomain (@inv.company.com).

I'm sorry but this just seems like a great way to advertise Xero.. but the fact is a lot of people that we may send invoices to may not know Xero and i don't want to educate them on what it is, and that "yes it is ok, the invoices are real"...

I am new to Xero, but I won't use the invoice system until this is updated.. and honestly, I may just switch.

@David Boshoff: their “solution” doesn’t work if all mail coming from post.xero.com has been blocked at the server level. The IT departments at two of our customers have done this. So it never even gets to the recipients inbox.

It's funny you say for spam control, as my invoices sent from Xero's email service are increasingly ending up in my customer's spam. The solution I received from Xero is to have my customers add the address to their safe-contacts list but getting new customers every day this solution is ridiculous.

I would like to see that Xero supports proper email aliasing. That way even though the email is coming from your server, it appears as though it came directly from me. SO many services are providing this as a standard feature.

Customers are not expected to keep an eye out for emails coming from mail accounts that don't make sense to them (e.g., messaging-service@post.xero.com). In this modern age, it looks like junk or a phishing scam (and corporate IT departments are training their employees to look out for suspicious and unknown emails). Unfortunately, invoicing emails are being trashed, filtered and ignored.

Thanks!

Can't believe they are not reconsidering this.

Please implement this feature! If a customer has a e-invoicing system, I can not register the Xero E-Mail address as a verified sender and need to sent the invoices manually by E-Mail again.

My organisation is uisng gmail server. My workaround is to create a Google group, add all the intended recipients to the group. The invoice is then sent to that Google group whereby all recipients in the group will get a copy of the invoice. This works for me.

Without being able to send invoices from Xero your competition is looking very good. Even QuickBooks offers this!

I agree, it seems unjustifiable to not offer this feature. Our clients are ever more aware of scams and anything purporting to be from us but not from our company domain is often ignored - significant admin burden to keep addressing late payment and client education etc. Surely there should at the very least be a way of masking the sent from address with our own organisation email address.

Yes it would require setting up and configuration but this is something that clear I and others would like. Our invoice emails aren’t reaching our customers.

The problem here is not a technical one. As many have stated, addressing this is not rocket science, and should go without saying. This is a problem of management hubris. Reminds me of Blackberry's management when the iPhone came out.

Wow. I'm blown away by this not being available. The cited reasons sound more like justifications rather than hard blockers. Stripe and many providers of all sorts do this seamlessly.

I would prefer that *I* be the Xero customer who "requires extra steps outside of Xero for customers to enable" rather than pushing that onto my end-customers!

Heck, if you need a developer to help you implement it, I'm open to taking on new contracts!

Ever get the feeling you're being ignored?

https://uk.marketscreener.com/quote/stock/XERO-LIMITED-11900043/company-governance/

We're internet experts and I just signed up to Xero.
I'm frankly aghast that you've not enabled SPF (DKIM would've been nice).

With Google/Microsoft/Yahoo and other spam protection services heavily relying on SPF to prevent email spoofing I don't see how you cannot have this on your roadmap?

Coming from FreeAgent this is a step backwards - https://support.freeagent.com/hc/en-gb/articles/115001218370-How-to-authorise-FreeAgent-to-send-emails-from-your-business-address

This is a fundamental feature that all other accounting software offers. When emails land in junk folders, it leads to delayed payments, significantly impacting small business owners whose cash flow is crucial for business success. It's baffling that everyone using Xero is sending their invoices from the same email address. This can be very confusing for large companies receiving multiple invoices from small businesses using Xero. For instance, most email providers now save email addresses under the sender's name, and my invoice appeared as another supplier's name in the client's emails. This is not only confusing for recipients but also poses a significant privacy risk when replying. As a result, I can't email invoices from Xero anymore, which means I also can't use the online payment features. It's such a shame, and I will be moving away from this software as soon as possible. Please prioritise this feature, Xero, it's such an obvious need and disappointing that you have not developed such a basic feature.

I would love to send invoices using our SPF records to increase deliverability! This is a significant issue for invoices sent to junk or ignored.