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  1. Xero Mail - Send as @company-name.com not message-service@post.xero.com

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    180 comments  ·  For small businesses » Settings & user roles  ·  Admin →
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    submitted  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi community, thanks for sharing your continued interest here. We appreciate the importance of having assurance that mail you send from Xero is being received, and that being able to send from your own company email would increase confidence in this process.

    I can confirm this idea has been regularly reviewed by our product teams, and being able to send from your own company email is on their radar. Currently there are other priorities, and platform work that requires their attention, before they can consider this more deeply.

    We'll move the idea back to submitted so we can continue to gauge the interest through votes here. When there is opportunity to pick this up, I will share any news with you all here.

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    Christopher Dunham commented  · 

    I don't see the relevance of adding a logo Tim, it is entirely unrelated to the subject in hand

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    Christopher Dunham commented  · 

    Are Xero liable for any fraud invoices sent to my clients from their domain?

    "a feature of this kind is rather complex". I guess that says something about the Xero development team if this is considered too complex and even free wordpress plugin's offer it.

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    Christopher Dunham commented  · 

    That is not how it works at all Tim. Anybody can update their email domains "SPF" record to allow any server to send....

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    Christopher Dunham commented  · 

    Its not a "fake" email address.

    As an IT provider nearly all of our clients use multiple systems to send from their email domain :) Its very normal and not hard to do at all.

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    Christopher Dunham commented  · 

    We just had a response back from a client as to why an invoice of 15% of our years revenue was delayed, apparently it went to their junk. The bank overdraft fees on this one are significant.

    Really weighing up whether we can continue with Xero without being able to send emails from our domain on automated invoices. It is a lot of hassle to move, but the alternative is starting to look worse...

    Such a simple thing to fix...

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    Christopher Dunham commented  · 

    At least give the choice! If companies cannot configure their SPF then that is their problem and it should not hold back the rest of us....

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    Christopher Dunham commented  · 

    Sure, I had assumed you could just download the pdf invoice and send it out anyway in your use case......

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    Christopher Dunham commented  · 

    Perry - thats not going to work for any companies which automate their invoices. We rarely send out an invoice individually.

    This issue is such a shame as other than this Xero is great, but its all for nothing if clients dont get the invoices

    Christopher Dunham supported this idea  ·