Settings and activity
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351 votes
Hi community, thanks for sharing your continued interest here. We appreciate the importance of having assurance that mail you send from Xero is being received, and that being able to send from your own company email would increase confidence in this process.
I can confirm this idea has been continually reviewed by our product teams, and being able to send from your own company email is on their radar. Currently there are other priorities, and platform work that requires their attention, before they can consider this more deeply.
When there is opportunity to pick this up, I will share any news with you all here.
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Christopher Dunham
commented
"everyone with a gmail, outlook etc account would, do what" - Simply not turn the feature on? We cant lower our standards to the least capable people using the system. If they cant figure out simply not to turn the feature on then maybe they should not be using the system at all
An error occurred while saving the comment Christopher Dunham
commented
Anything in business is difficult if you don't know how, that doesnt mean the option should not be open for companies who have even the most basic competent IT person (its not a hard task).
We are a small cyber security company and we see fraud / spam from xero almost weekly.
An error occurred while saving the comment Christopher Dunham
commented
A client got the below today from Xero, clearly spam / fraud.
Clients are insisting we block the address (we are their IT), but that will block our own invoices.
From: messaging-service@post.xero.com <messaging-service@post.xero.com> on behalf of T͏e͏s͏l͏a͏ Recruitment Team <messaging-service@post.xero.com>
Sent: 27 June 2025 08:59
To: ***************************************
Subject: Social Media Manager Opportunity at TeslaAn error occurred while saving the comment Christopher Dunham
commented
I don't see the relevance of adding a logo Tim, it is entirely unrelated to the subject in hand
An error occurred while saving the comment Christopher Dunham
commented
Are Xero liable for any fraud invoices sent to my clients from their domain?
"a feature of this kind is rather complex". I guess that says something about the Xero development team if this is considered too complex and even free wordpress plugin's offer it.
An error occurred while saving the comment Christopher Dunham
commented
That is not how it works at all Tim. Anybody can update their email domains "SPF" record to allow any server to send....
An error occurred while saving the comment Christopher Dunham
commented
Its not a "fake" email address.
As an IT provider nearly all of our clients use multiple systems to send from their email domain :) Its very normal and not hard to do at all.
An error occurred while saving the comment Christopher Dunham
commented
We just had a response back from a client as to why an invoice of 15% of our years revenue was delayed, apparently it went to their junk. The bank overdraft fees on this one are significant.
Really weighing up whether we can continue with Xero without being able to send emails from our domain on automated invoices. It is a lot of hassle to move, but the alternative is starting to look worse...
Such a simple thing to fix...
An error occurred while saving the comment Christopher Dunham
commented
At least give the choice! If companies cannot configure their SPF then that is their problem and it should not hold back the rest of us....
An error occurred while saving the comment Christopher Dunham
commented
Sure, I had assumed you could just download the pdf invoice and send it out anyway in your use case......
An error occurred while saving the comment Christopher Dunham
commented
Perry - thats not going to work for any companies which automate their invoices. We rarely send out an invoice individually.
This issue is such a shame as other than this Xero is great, but its all for nothing if clients dont get the invoices
Christopher Dunham
supported this idea
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There is absolutely no way anybody should be putting their financial information through a free email app. Anybody could then harvest your invoice details and use it for scams