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171 votes
Hi community, thanks for sharing your continued interest here. We appreciate the importance of having assurance that mail you send from Xero is being received, and that being able to send from your own company email would increase confidence in this process.
I can confirm this idea has been regularly reviewed by our product teams, and being able to send from your own company email is on their radar. Currently there are other priorities, and platform work that requires their attention, before they can consider this more deeply.
We'll move the idea back to submitted so we can continue to gauge the interest through votes here. When there is opportunity to pick this up, I will share any news with you all here.
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Richard Fincher
commented
I would like to hear more about this.
richard at room101 dot co dot ukAn error occurred while saving the comment Richard Fincher
commented
The problem here is not a technical one. As many have stated, addressing this is not rocket science, and should go without saying. This is a problem of management hubris. Reminds me of Blackberry's management when the iPhone came out.
An error occurred while saving the comment Richard Fincher
commented
Ever get the feeling you're being ignored?
https://uk.marketscreener.com/quote/stock/XERO-LIMITED-11900043/company-governance/
An error occurred while saving the comment Richard Fincher
commented
I checked out PaidNice. It looks very good and capable, but to send out emails using your own domain name requires their Pro plan, which is $69.00 USD a month. That's more than double what I pay for my Xero subscription!! A case of the tail, wagging the dog!
An error occurred while saving the comment Richard Fincher
commented
It now seems clear that Xero either can't or won't do this. Suggest people make other plans. This is the same attitude which lead Blackberry to annihilate themselves, having once been the market leader, in fact, had created the whole product-category of 'smartphone'. Where are Blackberry now? or Kodak?
An error occurred while saving the comment Richard Fincher
commented
One wonders whether they've laid off all the staff at Xero who actually know how the underlying service works, and therefore how to improve it?
An error occurred while saving the comment Richard Fincher
commented
I am an email hosting company and email hosting expert.
Xero have two options. Yes, they could do some programming work to facilitate their servers connecting via OAuth2 to either smtp.gmail.com or smtp.outlook.com. However, it is possible for them to send out emails for accounts@customerdomain.com from their own email servers, *without* causing a problem with Google and other provider flagging it as SPAM. This is done by the insertion of the correct SPF and DKIM entries into the DNS control panel of the customer's domain name (eg at GoDaddy, or wherever else the domain name in question is registered). Once this is done, Xero's SMTP servers will be able to send out perfectly kosher emails with the right SMTP headers so as not to be flagged as spam.Plus in any event, lots of our outgoing invoices and statements are ALREADY being flagged as spam right now, because of Xero's inaction and inattentiveness to this topic. We do not need Xero to deliver a perfect solution in terms of email deliverability - that's not possible anyway. We only need them to improve deliverability of outgoing emails substantially, which it is absolutely within their remit and gift to do, they're just choosing not to.
An error occurred while saving the comment Richard Fincher
commented
I'm beginning to be reminded about Blackberry, at one time the worlds most dominant smartphone manufacturer. Questions had been raised for the first time about their product's security, and they just refused to even discuss them, even to the extent of one of their CEOs walking out of a media interview when questions were raised, rather than address what he felt was a hostile and stupid question. And where is Blackberry today? Or Kodak?
An error occurred while saving the comment Richard Fincher
commented
Spotted on social media
An error occurred while saving the comment Richard Fincher
commented
Dear Jane,
As part of the global war against spammers, all emails should be sent from a domain name with valid SPF and DKIM configured. Xero are sending from "post.xero.com" so that they can control the SPF and DKIM for the sending domain. if they allowed users to send from Xero's mail servers using their own domain name, they would have to provide a way that users could correctly configure their own domain names with the right SPF setting, and including the right DKIM public key, otherwise deliverability of outgoing emails would be worse than at present. Xero may be reluctant to do this because it might generate lots of unwanted tech support tickets from users who're struggling with this. There are ways they could do this in a manageable fashion, but it would require expert project planning. There appears to be a lack-of-will at Xero to even look at this. Perhaps because their competitors aren't doing any better in this respect?
An error occurred while saving the comment Richard Fincher
commented
Indeed. As all invoices for every Xero customer come from the same email address, it only takes someone flagging some *other* company's invoices / statements as 'spam', and they have inadvertently flagged ALL incomng invoices from ALL Xero customers as spam as well.
Note to Xero technical team : I'm aware that there are some technical challenges in implementing this properly, including the need not to generate a tsunami of customer support tickets, but I am an expert in this field, and I have a number of ideas how you can address this issue without it turning into a customer-support desk nightmare.
An error occurred while saving the comment Richard Fincher
commented
Xero just don't get it, do they?
How about we explain it this way:
"From now on Xero, all of *your* monthly service invoices will be sent out not from an @xero.com email address, but from message-service@room101.co.uk (ie a random-looking email address) Would your head of marketing/branding be OK with this? Would your head of credit control be OK with the drop in prompt payments caused by this? Would your head of customer support be OK with the huge increase volume of trouble-tickets this would generate? Would your shareholders be OK with the increase in debtors ledger, bad debts and annual write-downs of uncollectible historical invoices caused by this?An error occurred while saving the comment Richard Fincher
commented
I know this feature has been asked for a lot, as I see it all the time on Xero forums. Businesses ought to be able to use Xero to send their invoices out by email Using Their Own Domain Name, and not from an @post.xero.com email address. Now I realise that this is actually a very complicated request, because it needs to be setup just right otherwise poor delivery (ie the percentage of emails which get to people's main inboxes) will be the result. But I already have poor delivery of emailed invoices from Xero - there are multiple customers of mine who have never seen one of my invoices! The invoices are sent out just like those to my other customers, but they never get them. Also, because all Xero customers' emails come from @post.xero.com, it only takes someone to click "Spam" on invoices from one company, and suddenly they have blacklisted invoices from ALL businesses that use Xero.
To be clear, this isn't a complaint, this is an opportunity. I am a DNS and Email Deliverability expert, and I would love to work with your product development team to help you roll out an optional feature where any Xero business can reliably send out their emails from Xero, using their own domain name, and therefore achieve higher deliverability. It will also be easier for them to detect fraudulent fake emailed invoices, which coupled with "BACS Push Payment Fraud" (Google this?) will help you help your customers to avoid being scammed. This kind of Fraud has exploded in the UK in recent years.
Richard Fincher
supported this idea
·
That is true Perry. However, we are where we are.