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485 votes
Hi everyone, we understand how frustrating it is when important emails like invoices are filtered or blocked, and how this affects customer trust and timeliness of engagement with your transactional communications. Thank you for continuing to share examples and highlighting the impact this has on your business.
We’ve made meaningful progress towards enabling email sending from your own domain. While progress is taking longer than we’d like, we can confirm that substantial backend work is underway. This work spans multiple interdependent teams across Xero, and there are still important steps we need to work through before we can release the capability to customers reliably.
As we continue to develop this capability, there are a few questions that would help our product teams ensure we’re solving the majority of our users’ needs in this space, with a reliable and secure solution.
We’d really appreciate your input on the following questions, either…
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Wendy Lonergan Spear
commented
Thank you for your input Denym. My thoughts are, whilst this is a work around, why would we pay $19 per month on top of the Xero subscription fee?
To be able to send emails from our own company address in Xero should be a standard feature and hopefully will be if we keep the pressure on.
For the time being, I will continue to email the documents to my company email and then on to my customer/supplier etc. from there.An error occurred while saving the comment Wendy Lonergan Spear
commented
Unfortunately and for some reason only known to the Xero development team the email sender address is still not appearing as coming from my user account name??
The only solution for me is to NEVER trust the email option on Xero. I either email doc to my own company email account and forward on or download the doc to desktop and email from my company email account to guarantee communications aren't lost.An error occurred while saving the comment Wendy Lonergan Spear
commented
Please can this problem by prioritised as URGENT.
It is causing us to look very unprofessional when our emails appear to be coming from the wrong sender name and a name unrelated to our company??
This really should not be happening in 2022
Your quick action to correct this would be most appreciated.
Wendy Lonergan Spear
supported this idea
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I just can't help thinking, if a small third party company can intergrate the email address solution so easily and simply (but at a cost of course) why can't Xero do it? Hello Xero!! Wake up.