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  1. Xero Mail - Send as @company-name.com not message-service@post.xero.com

    171 votes

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    167 comments  ·  For small businesses » Settings & user roles  ·  Admin →
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    submitted  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi community, thanks for sharing your continued interest here. We appreciate the importance of having assurance that mail you send from Xero is being received, and that being able to send from your own company email would increase confidence in this process.

    I can confirm this idea has been regularly reviewed by our product teams, and being able to send from your own company email is on their radar. Currently there are other priorities, and platform work that requires their attention, before they can consider this more deeply.

    We'll move the idea back to submitted so we can continue to gauge the interest through votes here. When there is opportunity to pick this up, I will share any news with you all here.

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    Wendy Lonergan Spear commented  · 

    Thank you for your input Denym. My thoughts are, whilst this is a work around, why would we pay $19 per month on top of the Xero subscription fee?
    To be able to send emails from our own company address in Xero should be a standard feature and hopefully will be if we keep the pressure on.
    For the time being, I will continue to email the documents to my company email and then on to my customer/supplier etc. from there.

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    Wendy Lonergan Spear commented  · 

    Unfortunately and for some reason only known to the Xero development team the email sender address is still not appearing as coming from my user account name??
    The only solution for me is to NEVER trust the email option on Xero. I either email doc to my own company email account and forward on or download the doc to desktop and email from my company email account to guarantee communications aren't lost.

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    Wendy Lonergan Spear commented  · 

    Please can this problem by prioritised as URGENT.

    It is causing us to look very unprofessional when our emails appear to be coming from the wrong sender name and a name unrelated to our company??

    This really should not be happening in 2022

    Your quick action to correct this would be most appreciated.

    Wendy Lonergan Spear supported this idea  ·