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  1. Xero Mail - Send as @company-name.com not message-service@post.xero.com

    320 votes

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    We’ll send you updates on this idea

    243 comments  ·  For small businesses » Settings & user roles  ·  Admin →
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    Accepted  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi community, thanks for sharing your continued interest here. We appreciate the importance of having assurance that mail you send from Xero is being received, and that being able to send from your own company email would increase confidence in this process.

    I can confirm this idea has been continually reviewed by our product teams, and being able to send from your own company email is on their radar. Currently there are other priorities, and platform work that requires their attention, before they can consider this more deeply.

    When there is opportunity to pick this up, I will share any news with you all here.

    Jonathan Fortin supported this idea  · 
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    Jonathan Fortin commented  · 

    This feature should have been implemented years ago. What is the point of having a quote or invoice system if we can't be 100% sure emails will be delivered?

    The current recommendation from support—to ask clients to safelist Xero or allow specific IPs—is not scalable or practical. For larger corporations (e.g., 1,000+ employees), working through their IT departments is often slow or unfeasible. For small businesses, the technical know-how is often lacking.

    A more practical solution would be to allow us to use our own sending domain for invoices. This would let us configure DKIM and SPF authentication ourselves, eliminating the need to walk each client through technical email settings.

    This approach would also shift deliverability responsibility to us, reducing Xero's support load.

    It’s a win-win:

    Clients reliably receive invoices.

    We have full control and visibility over email deliverability.

    Fewer support tickets for Xero.