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355 votes
Hi community, thanks for sharing your continued interest here. We appreciate the importance of having assurance that mail you send from Xero is being received, and that being able to send from your own company email would increase confidence in this process.
I can confirm this idea has been continually reviewed by our product teams, and being able to send from your own company email is on their radar. Currently there are other priorities, and platform work that requires their attention, before they can consider this more deeply.
When there is opportunity to pick this up, I will share any news with you all here.
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Jonathan Fortin
commented
@Kelly Munro
Lots of activity on this thread as you can see.
Could you please clarify what the “ACCEPTED” status actually means?
Does this indicate that the feature is actively being planned for development (short term), or simply that it’s on the radar for possible future consideration once you have finished what you are working on?
Having this distinction is important — otherwise, “accepted” could mean we’re looking at integration "when we have a chance", which isn’t very reassuring for users dealing with this issue right now.
An error occurred while saving the comment Jonathan Fortin
commented
I fully agree with Adam.
We’re experiencing the same issue right now: we have nearly $30k past due from a client.
When I followed up, their response was: “Oh! Sorry, we tried to find your invoices/statement by searching with your email and couldn’t find it. We thought Xero’s emails were spam or a phishing attempt, so we ignored them.”
Every time this happens, I end up resending the statement from my own email — and, suddenly, we get paid.
Xero, instead of focusing on new AI features (which many of us aren’t even sure how to use yet), please prioritize solving this core issue: email deliverability.
As Adam suggested: simply give us the option to “activate” our domain. Even just providing the necessary DNS entries and a checkbox acknowledging that “Xero isn’t responsible for the SPF/DKIM setup and that this must be handled by my developer/IT/cybersecurity specialist” would be enough.
That’s all we need. Please give us this option.
An error occurred while saving the comment Jonathan Fortin
commented
@Marc & @Adam
Since Xero doesn’t seem to care about this basic feature, I’m really interested in what you’re doing. We run a marketing agency, and I’m so tired of clients saying they never got the invoice or statement.
Was thinking about automating something through N8N or Zapier but that would be better.
Yeah, we’d need a security audit for this since it’s going to handle sensitive data.
Jonathan Fortin
supported this idea
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An error occurred while saving the comment Jonathan Fortin
commented
This feature should have been implemented years ago. What is the point of having a quote or invoice system if we can't be 100% sure emails will be delivered?
The current recommendation from support—to ask clients to safelist Xero or allow specific IPs—is not scalable or practical. For larger corporations (e.g., 1,000+ employees), working through their IT departments is often slow or unfeasible. For small businesses, the technical know-how is often lacking.
A more practical solution would be to allow us to use our own sending domain for invoices. This would let us configure DKIM and SPF authentication ourselves, eliminating the need to walk each client through technical email settings.
This approach would also shift deliverability responsibility to us, reducing Xero's support load.
It’s a win-win:
Clients reliably receive invoices.
We have full control and visibility over email deliverability.
Fewer support tickets for Xero.
@Marc
We do use Microsoft 365