Skip to content
← Share and support customer ideas for Xero

Settings and activity

1 result found

  1. Email Settings - Ability to have separate reply-to email address

    363 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    99 comments  ·  Users & setup » Navigation  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Accepted  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi everyone, though there isn't any progress to share on this idea we do want to provide and update for you all and thank you for engaging with us about this here.

    We understand the desire and needs for being able to change or set a separate reply to email address when sending from your Xero organisation.

    We're continuing to make improvements to sending of invoices in Xero however at this point our roadmaps does not extend to the email settings specifically.

    This continues to be an area we're interested in diving deeper into in the long term and we'll be sure to share as soon as there's movement.

    For the time being the only way to change the Reply-to email is to update this on the email settings screen prior to sending your transaction and change it back post sending. Thanks

    An error occurred while saving the comment
    Hayley Walker commented  · 

    We have an accounts team and an order fulfillment team. We would like our order fulfilment team to update or select their email address orders@ when sending purchase orders. Everything else can go back to accounts@

    Currently we have to have it set so all emails are replied to accounts@.

    Often suppliers reply to purchase orders but it can be over 24 hours before accounts@ notices and forwards the message onto Orders@

    This means that we cannot be as agile as we would like.

    Hayley Walker supported this idea  ·