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  1. Email Settings - Ability to have separate reply-to email address

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    80 comments  ·  For small businesses » Settings & user roles  ·  Admin →
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    submitted  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi everyone, we thoroughly appreciate your input and letting us know your appetite for being able to set the Reply to address for your Xero organisation, here in the idea. As many will have seen with new invoicing, our team have begun testing and making small change to the send experience. While we've been able to make these changes when developing other areas of Xero, we want to be upfront that we don't have a timeframe of when we'll upgrade the email settings page just yet, but this is something we will get to in time - when we do our team will also review the Reply to address options as part of this. So, though there is no movement to share on this just yet please know we will let you know here as soon as there is.

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    Hayley Walker commented  · 

    We have an accounts team and an order fulfillment team. We would like our order fulfilment team to update or select their email address orders@ when sending purchase orders. Everything else can go back to accounts@

    Currently we have to have it set so all emails are replied to accounts@.

    Often suppliers reply to purchase orders but it can be over 24 hours before accounts@ notices and forwards the message onto Orders@

    This means that we cannot be as agile as we would like.

    Hayley Walker supported this idea  ·