Settings and activity
2 results found
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18 votes
Hi team, we appreciate the interest in being able to change the reply to email when sending an invoice. This isn't something we have in our plans atm, but our product team are aware of this idea and we will continue to gain interest from our community for this here.
Just to confirm currently within invoicing you'll be able to see the current reply to email from the preview of the invoice on the right hand side. If you'd like to change this before sending you'll need to hop across to the Email Settings. Thanks
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Mark Gensler
commented
Yes! It would be great to be able to set the reply to address as part of an Email Template, rather than having to change it via organisation level settings.
Mark Gensler
supported this idea
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359 votes
Hi everyone, we thoroughly appreciate your input and letting us know your appetite for being able to set the Reply to address for your Xero organisation, here in the idea. As many will have seen with new invoicing, our team have begun testing and making small change to the send experience. While we've been able to make these changes when developing other areas of Xero, we want to be upfront that we don't have a timeframe of when we'll upgrade the email settings page just yet, but this is something we will get to in time - when we do our team will also review the Reply to address options as part of this. So, though there is no movement to share on this just yet please know we will let you know here as soon as there is.
An error occurred while saving the comment Mark Gensler
commented
My business has a couple of different income streams. Using a different Reply-To email addresses for different Email Templates would really improve my business workflow and efficiency.
Mark Gensler
supported this idea
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I agree with @Oliver Humpage, just being able to set a "default from" for each contact would be great. Or it could be associated with particular email templates - there are a few different ways to implement it, but just some way that we could vary the "Reply-To" field so that those of us who have multiple brands operating under the same company can differentiate for our clients.