Settings and activity
17 results found
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620 votes
Hi everyone, as another step toward improving history of new invoicing you'll find you'll now see an entry when an invoice is sent, and the email address it has been sent to.
We appreciate this is something we've heard a fair amount of feedback on and we hope helps in your journey to using new invoicing.
We still have more enhancements on the way for history and I'll be back again when more updates land.
An error occurred while saving the comment An error occurred while saving the comment 
Claire Barning
commented
Please add time (to the existing date) to the details to History of sending emails or making changes to the invoice or adding notes etc. These small details are very important.
Claire Barning
supported this idea
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741 votes
Hi everyone, some time on since my last update I wanted to give you more of an idea of the work we have going on to help reduce the number of steps and actions in new invoicing. Along with the changes mentioned in my last update, we've since released a change to the view of an invoice to shift details back into their own columns (similar to classic), while a small change we know it's improved visibility for some of our customers.
We also have other work in development atm that’ll further help here like a new line item grid when editing your invoice - wrapped up in this we’ll be introducing changes you’ve been asking for like the ability to create a new tracking option or account code without having to navigate away from the invoice, we’re increasing the number of items that you can view from the drop…
An error occurred while saving the comment Claire Barning
commented
@Emily Aspden - I have struck the same problem and contacted Xero Support about it, they just told me to clear cookies, history etc, and then to change from Microsoft Edge Browser to Google Chrome = guess what no difference, they then suggested I need to use Xero in Incognito Mode. Certainly not helping or getting much from support. Can I suggest you log this also with support and see if you get any better answer, as all the one's I got, have gotten me no where.
An error occurred while saving the comment Claire Barning
commented
Hi Kelly - in the original invoicing system, we could tab through easily, selecting customers, date, etc = now we need to use our mouse all the time to select options (customer, date etc), and if you do tab from one of these, it starts back at the top of the internet browser. Please fix this also.
Claire Barning
supported this idea
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21 votes
Hi team, thanks for sharing and showing your interest on the idea, here. Atm our product team are doing some work to improve the line item grid and as part of this the item field will also see some improvement. Once the changes are released for the edit page you'll be able to view more items for each drop down option in the grid.
I'll keep you updated of the release for this here.
An error occurred while saving the comment Claire Barning
commented
Invoicing - Products and Services - now only gives you the first 50 items to search through, for example I was looking to add a "switch" to an invoice (I might have over a hundred), but I can only scroll through the first 50 before I have to add more details in the hope of finding the right one, rather than scrolling through all of them to find the correct one.
Claire Barning
supported this idea
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316 votes
Hi community, thank you for your engagement and sharing how you'd like us to evolve roles for customers using Xero. User roles impact all areas of the product, there are many considerations we must factor in when assessing how to solve for majority of our customers needs - As you can see there is a large range of ideas for different roles shared by customers in Product Ideas.
We’re conducting research on the current landscape and how we might approach some of the most predominant needs in roles for our customers. To be upfront, the discovery of this work will be long running and there'll be multiple phases of research and forms of engagement with users that’ll help shape the path ahead in this space.
We’d like to invite you, our community to be part of this research and discovery. This may involve interviews and sharing further feedback through direct…Claire Barning
supported this idea
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1,082 votes
We appreciate wanting to see more rapid movement, everyone. Having done a lot of exploration into this area our team have a good handle on the needs to solve this, however we want to be honest that development will be some time away with the team currently focused on improving bills list views and updating add/edit bill pages. For the time being to keep you up to date we're going to move this idea back to Submitted until more active work takes place for this.
I can assure you this idea is the best place to be leaving feedback for this feature, and Xero Product Ideas as a whole is the best place to be sharing where you'd like to see change across Xero products. As a community team we're advocating on your behalf constantly to see where ideas can be worked on, and this site is where our product…
Claire Barning
supported this idea
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376 votes
Thanks to everyone that participated in and shared back on the team’s research in the new invoicing layout. Taking your feedback on board our teams have made some improvements to the layout of new invoicing, including changes to the layout of fields and buttons.
By rearranging and condensing space between fields, you’ll find there is less white space than previously shown, making it easier to navigate and tab through fields when entering your invoices.We’re actively looking into changes within the invoicing grid that’ll go further to condensing information on the screen and reducing actions when entering your invoices. We’ll update as there is more information to share on this.
Claire Barning
supported this idea
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610 votes
Hi community, first off thank you for the continued interest and feedback surrounding this idea. We’re continuing to build on the bank reconciliation experience in Xero and recognise the ways this feature will help improve the efficiency, flexibility and transparency of transactions in your business. Our team have done a lot of exploration into being able to surface and match Credit Notes when reconciling your bank account in Xero, and this is now in development.
We’ll shift the idea here into ‘Working on it’ and continue to update as there’s more detail of this to share.
An error occurred while saving the comment Claire Barning
commented
Hi Kelly, can you please also add to the scope of this - the ability to select credit notes when setting up a creditors payment. So that way the remittance actually matches the payment, instead of having to allocate all credit notes against invoices (whether they are relevant or not).
An error occurred while saving the comment Claire Barning
commented
Thanks Valerie Hague, hopefully they have actually listened to you, as so many of us have asked for this for YEARS and been fobbed off constantly.
I hope they are looking to set up credit notes to be allocated against both creditor and debtor payments (depending on whether the credit note has originated from ourselves or our suppliers).
I've lost count of how many times they have added a comment, saying it's not on their current list of things to do, and then they close the thread.
An error occurred while saving the comment Claire Barning
commented
Hi Xero, I've been asking for this to be done since we joined Xero in 2012. Will this ever be done??? The number of times that we get an email from Xero, saying it is not a priority at the moment and then they close this item, but never do anything.
PLEASE, PLEASE, PLEASE - sort this out.
Claire Barning
supported this idea
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An error occurred while saving the comment Claire Barning
commented
Hi Kelly, thanks for your response - however your customers have been asking for this for many years, I've been with Xero now for 10 years and have been one of many asking for this change. Every time we get the same response that there are no plans for making this change. No doubt this thread will again be deleted an a new one will have to be created as this is a big issue for so many of us!
An error occurred while saving the comment Claire Barning
commented
I have been asking for this for 10 years, since our business moved to Xero. The ability to allocate credit notes against a payment (whether receiving or paying) shouldn't be a huge ask.
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279 votesClaire Barning
supported this idea
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428 votes
Hi everyone, to keep you updated on this idea work in this space will provide the ability to add a new blank row to your invoice one at a time. Once added you'll also have the ability to drag and drop the row to where you'd like it placed in your invoice, which we know some customers use to help format their invoices and space lines out.
I appreciate that some customers have mentioned wanting to add multiple blank rows at once, and want to be open that this isn't planned with this release.
Being under development atm, we plan to have this to you all before classic invoicing is retired and I'll be back as soon as it's out to let you know, here.
Claire Barning
supported this idea
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360 votes
Hi everyone, we appreciate all your feedback on how we could evolve roles for customers using Xero. As you can see through the ideas on the platform, there are a wide range of combinations of permissions our customers want to see us build. As user roles impact all areas of the product, there are many considerations we must factor in when assessing how to solve for majority of our customers needs.
We’re beginning to conduct research on the current landscape and how we might approach some of the most predominant needs in roles for our customers. Front footing this, the discovery of this work will be long winded and there will be multiple phases of research and forms of engagement with users that’ll help shape the path ahead in this space.
We’d like to invite you, our community to be part of this research and discovery. This may involve interviews…Claire Barning
supported this idea
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750 votes
Hi everyone, we appreciate wanting to hear from us on this idea and apologies for not commenting sooner. I can assure you this has not gone unnoticed and internally there have been reviews and discussions for how batch payments can be improved. We have the appetite, but as with all developments this must be weighed up and considered against many other important changes needed in product.
We want to be upfront that developing the ability to include Credit notes in Batch payments has not been planned at this stage.
As some may have seen, we do have work going on around being able to include Credit Notes as part of the reconciliation process. We understand for many on this idea the timing of including credit notes when you’re creating the batch payments is crucial, however we hope that when delivered at least being able to reconcile these more efficiently…
Claire Barning
supported this idea
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314 votes
Hi everyone, thanks for the idea and support here. We appreciate all the valuable feedback and ideas shared regarding the ability to split batch payments when reconciling, and understand it currently takes extra steps to reconcile when a single invoice among a batch has been paid, or when there are multiple payments to the same entity for different invoices.
Being transparent, we don’t have direct plans for making this change within the foreseeable future but if anything changes in this space, we’ll update you on this idea!Claire Barning
supported this idea
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167 votes
An error occurred while saving the comment Claire Barning
commented
Please Xero - change the credit note system so instead of it only being able to allocate against an invoice, the system let us use them against a payment (whether creditors or debtors). 20 years ago the system I used was able to do it and Xero just doesn't and constantly tells us that they are not going to do this at present. COME ON just do it!
Claire Barning
supported this idea
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102 votes
Hi Wojciech, if an invoice or bill has already been paid there is no amount left outstanding for the invoice. It sounds like you'd like the ability to easily copy the detail of an invoice to a credit note? I've slightly updated the title of your idea here, for this.
If this doesn't quite reflect it'd be great to get more detail of scenarios you'd in which your business receives a credit note for a completely paid invoice or bill.
An error occurred while saving the comment Claire Barning
commented
Yes, need this - we have often had instances of supplying a part, sending our customers an invoice which gets paid by their accounts department and then they return the part as it was no longer required, so instead of being able to select the original invoice and create a credit note, which will then be taken up against the next months payment.
If only we could allocate credit notes against payments (in and out) and not just invoices!!!!!!!Claire Barning
supported this idea
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598 votes
Hi everyone, leading on from my last update we have now released improvements to eInvoicing for those in the UK! With the latest change you'll now find we've made it easier for you to opt-in to receive your Xero subscription bill via eInvoicing. You can now do this from your online invoice (My Bills page) instead of through the Billing contact page. Helping save you time and reduce manual data entry every month.😁
We understand there are other regions that'd still like to see this functionality developed and we'll shift back to submitted and share when there is news of moving this further afield.
We also wanted to address the recent comment of data sharing - We'd like to confirm that Xero do not share data with Peppol.com. We use the Peppol network and the subscription invoices are sent using our wholly owned provider, Tickstar.Claire Barning
supported this idea
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677 votes
Hi everyone, we're pleased to share an update for attaching files to Fixed Assets as we near the cusp of the year! We have just started rolling out this capability to users. 😊
While this'll slowly be released to all organisations using new Fixed Assets over the next few weeks, see a peek of what this looks like below - Once available, you'll find the 'Attach files' button at the top right when editing an individual asset. You can either select to Upload files from your device or files library, or simply drag & drop files to the upload modal.
I'll be back to confirm when it's out to all organisations with our new Fixed Assets experience.
Claire Barning
supported this idea
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354 votes
Hi Phil Plimmer - please report this as a fault, rather than via this system as we know not much happens from our comments in here, but when you report it as a fault, they have to look at it and come back to you.