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  1. 355 votes

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    Hi everyone, we thoroughly appreciate your engagement and sharing how custom fields would be advantageous to you here.

    With lots of work for 'building on beautiful' underway atm, we want to be honest that custom fields is not planned in the near term.

    Some in the idea here, may find the recent addition of Notes that can be added within the Contact Details section of a contacts record useful in being able to record and view specific detail relative to a contact at present - More on this shared here

    We'll continue to evaluate the viability of largely voted ideas such as this when there is resource, however this unlikely in the next 12 months.

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    Rach McDowall commented  · 

    Kelly
    Your solution is not good enough
    I know it's probably the " powers that be" but I need to to advocate for us Customers
    As I have previously done I am more than happy to discuss with the relevant people about how critical this issue is

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    Rach McDowall commented  · 

    Kelly
    "to improve profitability, counteract a slowdown sales" as reported by Xero

    It's things like not implementing this absolute necessity for Customers is why you are seeing a slowdown in sales. People are not moving to Xero. If I know what I knit now how Xero does not listen to Users would not have moved from MYOB. Still on my agenda this year to review
    As stated in the Interim FY24 report NET PROFIT is $54.1m
    FY$158.4m EBITDA show me that Xero has the $ to invest in these fundamental fixes if it wants to stay competitive and relevant
    Please provide an update on ADDING additional fields

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    Rach McDowall commented  · 

    Kelly, I truely believe that there are many lost customers who are not move in to XERO due to this issue. Like Andre Percival said on the 11 September 2023, he believes he needs to move back to QBO to get the function he needs.
    I under that that the coding needs to be updated for this to happen.

    Then XERO just needs to prioritise this upgrade to be critical.

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    Rach McDowall commented  · 

    Hi Kelly

    I have just had clarity by talking to XERO support.

    I now understand that XERO has parts of it written in older code (old technology - not quite as old as DOS but definitely not as new as Window 11).

    And that some of these suggestions would be a waste of money to add now as it would be on old code. Until that section of XERO is upgraded, there is not point doing the improvement.

    What would be great is to get an idea of when this section (Invoicing) will be upgraded so this suggestion can be implemented. You said not in the next 12 months. So can I expect something by 4th QRT 2024? If not, let us know when.

    As an alternative concept, once the code has been updated, you could work on a SIMPLE invoicing process and an ADVANCED invoicing process (see DEAR/CIN7 core on how they manage this)

    These additional custom fields need to be in the header part of the invoice (advanced invoicing). I would even consider paying for the ADVANCED INVOICING function. This would enable us to use the other beautiful functions in XERO such as automatic reminders. I am paying enormous amount for DEAR/CIN7 core to have this function which is ridiculous.

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    Rach McDowall commented  · 

    Can XERO please give us an update on where this is up to. Has the Development team even reviewed this?
    As businesses are being requested by their Customers to provide additional information to enable the Customer to better track expenditure, this is CRITICAL

    Rach McDowall supported this idea  · 
  2. 924 votes

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    Hi everyone, appreciate wanting more of an update from us here. To share on our progress - Multiple addresses has been enabled in the back end of contacts. As mentioned in our previous update this is a complex piece of work, as we need to now build this into other areas of Xero where it'll add value.

    For this reason the work within Contacts is not live yet, as without building this feature across these other areas it wouldn't have much practical use. But to confirm, work's moving along and we look forward to being able to share more.

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    Rach McDowall commented  · 

    Kelly, it’s been 7 months and an update is needed. I think it’s important to communicate regularly on the progress. You have indicated that you are WORKING ON THIS and therefor 7 months of programming should have even enough time to make this correction/improvement. I know that some of these requests need to be coded using a more modern platform but fur USER EXPERIENCE & LOYALITY Xero needs to communicate the progress.

    Please check all the suggests you have commented on and PROVIDE AN UPDATE, even if the task has taken you longer than expected.

    Rach McDowall supported this idea  · 
  3. 549 votes

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    Hi everyone

    To follow on from Kelly’s last update, the Product team have made a lot of headway in the 'building on beautiful' work which has prepared the platform to more easily build features solving customer problems, like the ones identified in this thread.

    I’m pleased to share that we’re in the early stages of developing a solution that combines increasing the number of statement lines being returned to the page and a search and filter across all of your statement lines.

    The product team has a working concept and are looking to validate this with some customers before working out the final details. If you’re interested in participating, please register your interest here. Given the popularity of this idea we expect spaces to fill up fast. Update: we have since closed the form as we have enough interest. We also want to make sure we test…

    Rach McDowall supported this idea  · 
  4. 599 votes

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    Hi everyone, thanks for joining and supporting this idea.

    We understand there are a few different use cases for why you'd like to attach a file to an asset within the Fixed Assets register, as well as transactions themselves.


    To be upfront our team's current focus, like many areas of Xero, is on upgrading Fixed Asset technology, as we build greater consistency between Xero experiences, making it easier to learn and navigate Xero. Some of these changes may seem minor, but are critical in terms of delivering new and exciting value later on.

    That being said, our team is researching what comes next and this is a focus because it is the most supported idea for Fixed Assets right now.


    As we continue forming the future of Fixed Assets in Xero, we'll share if there’s any updates.

    Rach McDowall supported this idea  · 
  5. 573 votes

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    Hi community, we appreciate this idea has collected a fair amount of votes and commentary. This has all been feedback and taken seriously by our product teams.

    Currently, there are ways to record a bad debt in Xero, depending on your tax registration status and how you want the transactions to be recorded in your reports - We have help for this on Xero Central you can draw into.

    We don’t have any plans in the near term to expand functionality to develop a button to write off invoices or bills as 'bad debt'. If anything changes in this space, we’ll update you on this idea!

    Rach McDowall supported this idea  · 
  6. 73 votes

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    Hi everyone, when the Contact overview screen was modernised, the functionality to upload files from the Xero File library was not available, and that you’ve had to upload files directly from the computer. We appreciate and apologise that this has had a negative impact on your workflows for the interim.

    I’m pleased to share that the work is well underway to bring back the functionality to upload from the file library 📚

    With this update we’ll:

    • Bring the file library uploader option back on the Contact overview page Files tab
    • Display all files (including previously attached ones) allowing you to attach a file to multiple documents (e.g. Contact, Invoices…) when you're uploading
    • Enable adding multiple files from file library in one go

    Looking forward to returning here to let you know once this is delivered!

    Rach McDowall supported this idea  · 
  7. 94 votes

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    Rach McDowall supported this idea  · 
  8. 60 votes

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    Rach McDowall supported this idea  · 
  9. 91 votes

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    Rach McDowall supported this idea  · 
  10. 122 votes

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    Rach McDowall supported this idea  · 
  11. 242 votes

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    Rach McDowall supported this idea  · 
  12. 214 votes

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    Rach McDowall supported this idea  · 
  13. 451 votes

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    Rach McDowall supported this idea  · 
  14. 937 votes

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    Hi everyone

    We wanted to provide you an update on our progress for this idea as it’s very much something we want to make easier for you all. The feedback you’ve provided so far has been helpful. One of the big problems our Product team identified in this thread and in other customer research is how hard it is for customers to navigate their statement lines to gain a holistic view of the work they need to do and complete their work flows efficiently.

    I’m pleased to share that they’re in the early stages of developing a solution that will help to improve this experience by combining a search tool with an increased number of statement lines being returned to the page.

    The product team has a working concept and are looking to validate this with some customers before working out the final details. If you’re interested in participating, please

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    Rach McDowall commented  · 

    Hi Ethan

    I have just had clarity by talking to XERO support.

    I now understand that XERO has parts of it written in older code (old technology - not quite as old as DOS but definitely not as new as Window 11).

    And that some of these suggestions would be a waste of money to add now as it would be on old code. Until that section of XERO is upgraded, there is not point doing the improvement.

    I think I understood that this section of XERO is on old code. Can you please advocate for us to have this improvement done on the WEBSITE by getting this code upgraded ASAP

    Can you find out if we have to wait 12 months or will it be 24 months? I am sure that Accountants, Bookkeepers and Administration staff would all benefit from this function. This function will benefit a vast variety of your Customers.

    I also think XERO needs to communicate better on these matters. Code upgrade is not easy, fast or cheap. That said, keep listening to the Customers and let us know if the enhancements suggested are on old code or not. This might help Customers to understand and explain the importance of XERO investing in the code upgrade sooner than later.

    With rising costs in labour, software subscriptions, additional regulation etc, having a software that is NOT making our life easier, is defeating the point of having software (rant finished)

    Rach McDowall supported this idea  · 
  15. 643 votes

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    Hi everyone, we thoroughly appreciate all the interest and detail of where and why you'd like to attach files to employees in payroll.

    As many will be aware, the team have been making a lot of changes across Payroll to accompany local regulation & compliance such as STP phase2.

    With much of this work still on-going, we want to be open that there are no plans at present for this development. It is top of mind for the team, and will be reconsidered when resource becomes more available however we wanted to share and set expectation for the near term with you all, here.

    Rach McDowall supported this idea  · 
  16. 542 votes

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    Hey Community,

    Just following on from our last update - this feature is now fully live in AU and NZ!

    Once you’ve opted in, your next Xero subscription bill will appear in your ‘Bills to pay’ screen each billing cycle. You can follow the steps in our ‘Receive Xero subscription invoices via eInvoicing directly into Xero’ (or the AU Version here!) to get started.

    Understand that there are votes from all over the globe on this idea! When there’s more to share on other regions, we’ll update you here.

    Rach McDowall supported this idea  · 
  17. 450 votes

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    We’re excited to announce the release of UK bill payments in Xero! Customers in the UK can now set up direct bank transfer as a payment method for GBP bills to quickly and securely pay bills.

    Funds are transferred from your bank account by Crezco using open banking. The availability of open banking in the UK has enabled us to offer this on-platform, bank agnostic payments experience to our UK customers. [Learn more]

    Rach McDowall supported this idea  ·