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Customer Statements - Add a Pay Now link

Ability to add a Pay Now link to statements so customers can pay all outstanding bills via the statement they receive.

Purpose: To make it easier for customers to view and pay their outstanding bills and make a bulk payment for all at once.

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AdminXero Team (Admin, Xero) shared this idea  ·   ·  Report…  ·  Admin →
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under review  ·  AdminKelly Munro (Community Manager, Xero) responded  · 

Hi everyone, we wanted to return and give a little more information with the update of this idea's status.

Our product team are currently looking into the development of adding the Pay now button to Customer statements which would enable your customers to pay for multiple invoices at once.

Though it's early days at present we'll keep you updated of their progress, here.

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  • Matthew Baker commented  ·   ·  Report

    8 months since the last update Xero. Seems such basic functionality whilst all updates have been focussed on other stuff. The Xero users are really telling you where priorities lie but feel ignored.

  • matt grippo commented  ·   ·  Report

    hi xero
    whats the update on a PAY NOW button or link on statements
    Its crazy thats its still not available

    Can you please give estimated time on this

  • Ingrid Hammendorp commented  ·   ·  Report

    "Early days"???? this is a post from Feb 2024, it's now Aug 2024!!! How difficult can it be???
    If I missed the solution for this issue, please let me know. Thanks

  • MARY-ANN BEGGS commented  ·   ·  Report

    This is such an important upgrade to Xero. Please look at implementing this urgently, as it seems a lot of people are keen to be able to use this!

  • Jessica Noonan commented  ·   ·  Report

    Please update us regarding adding pay now to statements this would be very helpful for our customers

  • Nikki Velinsky commented  ·   ·  Report

    Hi Kelly, any further updates on this? It was suggested 12 years ago and your update in February said it was being looked into, would be good to have the option a little bit quicker than the 12 years it took to be considered?

  • Sarah Hands commented  ·   ·  Report

    the majority of our customers have lots of small invoices, presently, we are processing 30+ receipts to just one customer each month, our customers would love us more if we could speed up the process of account settlement for them and of course, it would enable us to spend less time reconciling our transactions. This is a much needed improvement that I hope the development team can roll out quickly

  • Raechel Cain commented  ·   ·  Report

    It would be fantastic to have our students be able to pay via their statement, instead of individual invoices.

  • Andrew Scrimgeour commented  ·   ·  Report

    Our customers who have a particularly large amount of invoices each month find it cumbersome to pay invoices off individually. It would be an I dea where the customer could highlight each invoice they wish to pay and make one credit card payment, in our case through Stripe

  • Emma Warner commented  ·   ·  Report

    we send invoices from a different system to our customers, but as we send out statements ex Xero and reconcile all payments in Xero, the function to have the pay it now on our statements would be extremely beneficial.

  • Julie Lamb commented  ·   ·  Report

    We have numerous small charges that our customers pay. These are often fx transactions and not viable for credit cards as the charges make it uneconomic. We are constantly asked if the payment can be made for multiple invoices.

  • lee crossland commented  ·   ·  Report

    why cant you pay off the statement rather than one invoice.

  • Flatout Accounts commented  ·   ·  Report

    +1 vote for this feature - I remember looking for instructions years ago - I was actually searching for how you add the link into your statements but found this.... wow ... Oct 4, 2012 ( i remember 2012 )

  • John O'Keeffe commented  ·   ·  Report

    Looking at the chain of comments, and how long this has been going I have to start to wonder if this is worth the effort.

    Xero clearly do not want to listen to us.

  • Sandy Chua commented  ·   ·  Report

    we have customers who has more than 1 invoices to pay and it annoys them to have to click individual payment link. We need the payment link in the statement

  • allison phillipps commented  ·   ·  Report

    We have numerous customers who prefer to pay all their outstanding invoices in one card payment. As this option is already on individual invoices it seems to make sense to me to add it onto the statements too

  • Xero Administrator commented  ·   ·  Report

    This would be a very welcome addition and is another crucial touchpoint for prompting customer payment. Massively beneficial and very easy I would imagine to write into the program. #makeithappenxero!

  • Nikki Velinsky commented  ·   ·  Report

    Hello all,

    I raised this with Xero in April 2023 when the prices were increased. After much emailing back & forth & some conversations with the customer support team I received an email from Richie in the Leadeship team who stated it wasn't part of their near term plans. As it was first raised in 2012, this does seem very poor.
    I have recently posted on LinkedIn about this idea as well as the requirment to be able to have different user access levels (other than the all or nothing currently avaliable) If you want to also add your voice to this, hopefully they may be more inclined to listen on that platform? https://www.linkedin.com/feed/update/urn:li:activity:7159090871684988928/

  • Nikki Velinsky commented  ·   ·  Report

    Hello all,

    I raised this with Xero in April 2023 when the prices were increased. After much emailing back & forth & some conversations with the customer support team I received an email from Richie in the Leadeship team who stated it wasn't part of their near term plans. As it was first raised in 2012, this does seem very poor.
    I have recently posted on LinkedIn about this idea as well as the requirment to be able to have different user access levels (other than the all or nothing currently avaliable) If you want to also add your voice to this, hopefully they may be more inclined to listen on that platform? https://www.linkedin.com/feed/update/urn:li:activity:7159090871684988928/

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