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  1. Contact: Prepayment - Show on statement with negative balance

    37 votes

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    submitted  ·  21 comments  ·  Contacts & files » Contact  ·  Admin →
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    Nikki Devine commented  · 

    Please can you improve Customer Statements so that they will show a credit balance. At the moment, the most it will show is £0 when a customer is in credit (we have this a lot when we have part-shipped a paid order), and this is incorrect and misleading. In my attached screenshot, the customer is in fact in credit by £78.43 but the statement shows a balance owing of £0.

    Nikki Devine supported this idea  · 

  2. statements

    1 vote

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    0 comments  ·  Contacts & files  ·  Admin →
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    Idea review  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi 👋 your idea is being looked into by our Community team. We'll be in touch soon to update you once your idea has been reviewed.

    Did you know you can join our Xero Research panel to be involved in early testing and research? Find out more and sign up through our website 🙂

    Nikki Devine shared this idea  · 

  3. Bank Feed - HSBC more frequent updates than every 24 hours

    3 votes

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    1 comment  ·  Banking & chart of accounts » Bank feeds  ·  Admin →
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    Gaining Support  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi Nikki — thanks for sharing this and explaining how more frequent updates would help your account management. I can see that you have raised this previously with Xero Support and as you know there is a delay of 24 hours for the UK HSBC bank feed to reduce duplicates 😣. We can assure you that we’ll keep monitoring this and will update the thread as further improvements become available. Thanks again for raising it and helping us track demand.

    Nikki Devine shared this idea  ·