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1. Contacts - Different default email addresses for different transactions in Xero

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   317 comments  ·  Contacts & documents » Contact  ·  delete…  ·  Admin →
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   Accepted  ·  AdminKelly Munro (Community Manager, Xero) responded

   Hi community, we appreciate your continued feedback on having different default email addresses for various transaction types in Xero contacts, and the manual steps involved to ensure you're communicating with the right person for different purposes.

   Currently, one way of managing this in Xero would be to include every additional person on a contact record in emails, and then removing those that aren't required when sending each transaction. However we totally get this isn't the ideal solution.

   While being able to set different email addresses for differing transaction types is something we want to address longer term, like the idea for multiple addresses work for this feature requires cross-collaboration between teams in order to achieve.

   Once the multiple addresses feature is live this is something we'll be able to consider more closely and provide further updates on. 

   We do regularly review all ideas here, and your input is vital. We'll update you if anything changes. Thanks

   Hi community, we appreciate your continued feedback on having different default email addresses for various transaction types in Xero contacts, and the manual steps involved to ensure you're communicating with the right person for different purposes.

   Currently, one way of managing this in Xero would be to include every additional person on a contact record in emails, and then removing those that aren't required when sending each transaction. However we totally get this isn't the ideal solution.

   While being able to set different email addresses for differing transaction types is something we want to address longer term, like the idea for multiple addresses work for this feature requires cross-collaboration between teams in order to achieve.

   Once the multiple addresses feature is live this is something we'll be able to consider more closely and provide further updates on. 

   We do regularly review all ideas here, and your input is vital. We'll… more

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   Anna Risa commented  ·  12 November, 2026  ·  Edit…  ·  delete…

   How has this not been solved yet? It's a ridiculous idea that you're supposed to manually remove email addresses when sending remittance advice, statements, etc. as if anyone could remember all this information off the top of their head, and if you're having to record the correct email address for the correct function for every contact in an offline document somewhere you may as well dispense with Xero emailing altogether and just do it from your email account. Not to mention with batch remittances it isn't even an option to filter out email addresses.

   Xero, get your act together and solve this for your customers!

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   Anna Risa supported this idea  ·  12 November, 2026