Hubdoc - US Date Format
Hubdoc date format recognition is set at a global level, meaning when it processes invoices for US date formats, it can get it very wrong (e.g. 01-09-23 is interpreted as 9th Jan 2023 when it should in fact be 1st Sep 2023).
This makes automating the process impossible and requires manual checking and adjustment of the date on all US date format documents before submitting to Xero. It can also lead to mistakes and significant additional time to rectify errors when reconciling.
Please provide a means of either auto-recognising the date format (though I appreciate this is easier said than done), or allow us to set the date format per supplier so it will be correctly interpreted for auto-sync.
Many Thanks.
Alastair Rodgers
shared this idea
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O'Ryan Smith
commented
I don't know why this isn't showing up as more important to be rectified... Getting the date right on everything makes a huge difference in whether you will have accounts that are balanced or not...
I'm located in NZ and we use the date format d/m/y when we are entering a date..
21 Jan 2024.. or 21/1/24.. pretty straightforward..
Date fields in the software should be linked to the user's computer system to match their preferred date format.
I've just been (almost) caught out again because for some reason, when trying to manually adjust stock, the date format is m/d/y or Jan 21 2024... fortunately I was able to recognise this as 'americanised' date format and process the adjustments correctly...
Possibly, it could just be this one field that is not linking to the user's computer preferred date format..
Has anyone else come across date formats that are not consistant with what you are expecting? -
Stuart Ekins
commented
This would be really, really helpful. The ability to override the date format per supplier would save a lot of effort.
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Alastair Rodgers
commented
This is by far the biggest issue I have with HubDoc currently and I'm sure I'm not the only one. Your input on this would be greatly appreciated.