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  1. Starting from July 2024 Malaysia government implement e-invoicing. It would be grateful if Xero could integrate with LHDN. It will save lots of hustle and time to upload the invoices into the portal. Hope this can be done before the implementation begins.

    https://www.hasil.gov.my/en/e-invoice/

    51 votes

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    7 comments  ·  Xero HQ  ·  Admin →
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    Hi everyone, while our eInvoicing feature isn’t supported in Malaysia yet, we’re planning to support eInvoicing in Malaysia by the third mandate for small / medium sized businesses in July 2025.

    We'll update you all of more news for this here, and on our website. 

  2. It would be great if ALL users (ie practice staff) in Xero HQ could see all Xero files. It should be obvious on the list which are accessible and which are not (ie if you didn't have access, the Xero org name could be greyed out)

    In terms of access, if a particular staff member did not have access to a Xero file, they should be able to request access from a HQ Administrator (with mange user access of course) which can be granted easily. Would be handy to have a 'Why' comment field so the approver knows the context…

    32 votes

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     ·  0 comments  ·  Xero HQ  ·  Admin →
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  3. Practice Admin have the ability to remove themselves if they have been invite into a potential clients org without manage users.

    Potential clients that decide to not go ahead with a Practice but done remove the PA from the org, PA should have the ability to remove themselves.

    8 votes

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     ·  4 comments  ·  Xero HQ  ·  Admin →
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  4. We have an issue with our Xero clients where we ask them to reconcile their accounts and let us know once completed so we can process their BAS.

    The problem is that they never let us know so we have to go in to each client and see if they have reconciled up to the end of the prior period. This is very time consuming.

    Is there a way that on the My Xero screen, there can be a column with some kind of indicator when a month or period has been completed?

    This could be a quick visual guide…

    16 votes

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     ·  2 comments  ·  Xero HQ  ·  Admin →
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  5. Remove the limitation on posting manual journal entries to bank/cash accounts. I end up spending way too much time on manual workarounds (payroll entries for example, you have to use a "bill" to replace the functionality of a journal entry). It ends up taking way more time working around the limitation than its worth. As a new user of Xero, I'm incredulous. I've worked with multiple accounting software platforms over the years, and never been exposed to such a massive limitation like this. It's almost a dealbreaker, and for some clients it certainly is. I've been looking for a viable…

    10 votes

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    7 comments  ·  Xero HQ  ·  Admin →
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    Hi Scott, appreciate your feedback of what you find both good and limiting when using Xero. 

    When you mention the need to create manual journals to bank or cash accounts are there some common situations you find yourself needing this? 

    For the payroll transaction I wonder if bank rules could help identify and create the transaction in Xero for you, rather than having to enter this as a bill? 

    Bank rules and the use of spend and receive money through reconciliation may also be able to help for other scenarios too? 

  6. We're looking to add an indicator as to subscription ownership for the Xero HQ client list. This is just to say if the organisation is billed directly to the partner or if the partner is invited in and the client is responsible for the subscription.

    This will be crucial for the Spark and Helix rollout to help customers work through with their clients and get subscriptions updated. We also believe this could help with transitioning some organisations from being partner billed to direct billed which will increase revenue for Xero.

    13 votes

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     ·  0 comments  ·  Xero HQ  ·  Admin →
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  7. Xero have announced that they are removing the ability to automatically send batch files across to Kiwibank & ASB on 16th November, in order to "focus our efforts to support areas of Xero that provide the most value for customers."

    Speaking on behalf of my clients who actively use this feature, it's of huge value to them. It automates a process that otherwise involves manually downloading a file, logging into internet banking and uploading that file. It's even better for users who don't have internet banking access, but need to set up payment batches on behalf of those that do…

    34 votes

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    9 comments  ·  Xero HQ  ·  Admin →
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  8. Allow users to add columns for Partner, Manager, Client Group, Xero file type and subscription owner.
    We have staff that work for a particular Partner's clients. It would be great to be able to filter the client list by all of the above information so that they can be easily identified for updating new staff permissions.

    11 votes

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     ·  0 comments  ·  Xero HQ  ·  Admin →
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  9. Add 'Client reference number' to column customization

    would be really handy to customize columns and see the Client reference number

    11 votes

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     ·  2 comments  ·  Xero HQ  ·  Admin →
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  10. In the last financial year, we made multiple and significant layout changes to the accounting schedules in our financial notes.
    Therefore, we intend to 'Copy and Edit' most of our financial reports. However, we have found that when you 'edit layout' it removes the date field codes in our numbered notes regardless of if you edit the number notes or not - therefore losing it's auto updating feature.
    As a result, we are now having to manually update the year in all of our financials, or start from scratch.
    Please make it so edit layout does not remove date fields…

    31 votes

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    6 comments  ·  Xero HQ  ·  Admin →
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  11. Archiving a client with a Xero Ledger/Plan seems almost too easy as there is no warning to prompt you to cancel the subscription/or remove yourself as a user - So you could end up paying for a Xero Ledger/plan indefinitely and not know.

    As an example, we discovered 20+ entities that had been archived in XPM/XeroHQ but not cancelled in Xero.

    There is currently no way to easily find out if any active ledgers/plans are on the Archived list (which thanks to the Xero Single Client Record Process we now have 3,000+ archived clients) as you
    a) cannot filter by…

    17 votes

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     ·  2 comments  ·  Xero HQ  ·  Admin →
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  12. It would be great if clients can only see admin email (standard practice email) as a sender rather than staff emails as a sender. Example Invoice reply to standard organisation email rather than individual staff emails.

    2 votes

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    2 comments  ·  Xero HQ  ·  Admin →
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  13. Once a bank authority form is uploaded, it should tell you whether it is being processed or there are errors with the forms on the page. Currently there is no feedback mechanism until days or weeks later via email.

    2 votes

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    1 comment  ·  Xero HQ  ·  Admin →
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  14. Sometimes we enter a receive money as spend money in error. It would be nice if you could "recode" it or toggle it back and forth.

    4 votes

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    0 comments  ·  Xero HQ  ·  Admin →
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  15. We now have a single client record with HQ & XPM but it still does not pull through the client partner & manager from XPM and allow us to filter this way.

    We would find this feature very helpful when bulk updating client access for our team members when they start or depart.

    We also need to be able to export reports from HQ on the filters we apply. Currently even if a filter is applied the export includes all clients and columns and not what is in the filter display.

    3 votes

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    1 comment  ·  Xero HQ  ·  Admin →
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  16. Xero apps - In Xero HQ we use to have the apps under the explorer tab, to see the most popular apps and what clients are using them. It was highly useful to advise clients when an app was to cease or we were introducing an alternative to see who was using it.

    32 votes

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     ·  9 comments  ·  Xero HQ  ·  Admin →
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  17. Allow users to easily consolidate their entities to form a consolidated P&L and BS

    4 votes

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    0 comments  ·  Xero HQ  ·  Admin →
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  18. The account transactions report when exported no longer has bold headings and is difficult to read - please change back ASAP!

    2 votes

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    0 comments  ·  Xero HQ  ·  Admin →
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  19. Home page or landing page -- can you put the "go to xero" button on the left of the client's name? The new page makes it so I have to scroll so far to the right to get to those buttons, that I no longer know which client is on which line of the table. It is harder to log in and go directly to my client's books now.

    5 votes

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     ·  0 comments  ·  Xero HQ  ·  Admin →
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  20. Signed document pack via Xero Sign cannot be archived or removed from the system. Sometimes we have client sensitive information in the pack and wish to remove signed document pack so that other employees cannot view.

    2 votes

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    0 comments  ·  Xero HQ  ·  Admin →
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