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  1. 48 votes

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    Hi everyone, we appreciate your engagement with us about Just Ask Xero(JAX) and concerns shared on the data this model uses.

    To confirm the LLMs are not trained using any Xero data. The AI behind JAX uses LLMs available from commercial vendors like Microsoft, Google and Amazon, (we have commercial agreements that prevent them from training their models with our customers data), as well as proprietary technology, JAX Assure, that works in concert to support accuracy and security.

    JAX is currently in beta - Once your organisation is invited to opt-in to the beta, you can trigger the opt-in buy sending JAX a message in the pop-up window of your dashboard.

    However, if you’re not interested in using JAX, don’t send a message, and the assistant won’t be activated. You can also dismiss the pop-up using the 'x' in the top right corner. You'll be prompted once more and can…

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    Jon Dixon commented  · 

    You need to re-focus on your customers, not on introducing fuctionality which your developers think is clever. I do not want an AI assistant, so give me the functionality to remove it from my Xero experience. Do the same for all other functionality which may not be relevant to all users.

    YOU DO NOT HAVE MY PERMISSION FOR USING ANY OF MY DATA FOR THIS TRAINING PURPOSE AND I EXPECT TO BE GIVEN THE OPTION TO TURN OFF JAX.

  2. 8 votes

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    Jon Dixon supported this idea  ·