Settings and activity
1 result found
-
205 votes
Hi community, thank you for feeding back about how a paid-invoice notification could reduce manual checking and follow-ups, as well as help you move orders forward once payment is received.
Our teams have done some initial discovery and are looking more broadly at our notifications framework across Xero.
To be transparent here - a notification specifically for when an invoice is paid isn’t in our near term plans at this stage, but we’ll share an update if there’s meaningful progress as notifications continue to evolve.
An error occurred while saving the comment An error occurred while saving the comment 
Kris Britton
commented
Xero seem more bothered about switching us to an incomplete new invoicing view, than they do actually dealing with feature requests customers actually raise. They need to become more customer focused, and less on their own internal ideas, which clearly from the feedback I read online, don't align with what customers are asking for.
We gave up waiting for it to be resolved, and instead built a workflow that sends customers emails within 15 mins of the invoice being paid/reconciled, as it's such an important step for us. If we can build it as an automated fix, then so can Xero.
Kris Britton
supported this idea
·
I agree with Kelli. It should be included in the subscription.
We have worked around it by getting one of my developers to write a custom script for the Xero API which then checks once a day for invoice payments.
BUT... no one should have to go to those lengths!