Xero seem more bothered about switching us to an incomplete new invoicing view, than they do actually dealing with feature requests customers actually raise. They need to become more customer focused, and less on their own internal ideas, which clearly from the feedback I read online, don't align with what customers are asking for.
We gave up waiting for it to be resolved, and instead built a workflow that sends customers emails within 15 mins of the invoice being paid/reconciled, as it's such an important step for us. If we can build it as an automated fix, then so can Xero.
Kris Britton
supported this idea
·
Xero seem more bothered about switching us to an incomplete new invoicing view, than they do actually dealing with feature requests customers actually raise. They need to become more customer focused, and less on their own internal ideas, which clearly from the feedback I read online, don't align with what customers are asking for.
We gave up waiting for it to be resolved, and instead built a workflow that sends customers emails within 15 mins of the invoice being paid/reconciled, as it's such an important step for us. If we can build it as an automated fix, then so can Xero.