Skip to content
← Share and support customer ideas for Xero

Settings and activity

1 result found

  1. Notifications - Alert when an invoice has been paid

    168 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    submitted  ·  84 comments  ·  For small businesses » Contacts & communication  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Kris Britton commented  · 

    I agree with Kelli. It should be included in the subscription.

    We have worked around it by getting one of my developers to write a custom script for the Xero API which then checks once a day for invoice payments.

    BUT... no one should have to go to those lengths!

    An error occurred while saving the comment
    Kris Britton commented  · 

    Xero seem more bothered about switching us to an incomplete new invoicing view, than they do actually dealing with feature requests customers actually raise. They need to become more customer focused, and less on their own internal ideas, which clearly from the feedback I read online, don't align with what customers are asking for.

    We gave up waiting for it to be resolved, and instead built a workflow that sends customers emails within 15 mins of the invoice being paid/reconciled, as it's such an important step for us. If we can build it as an automated fix, then so can Xero.

    Kris Britton supported this idea  ·