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Xero seem more bothered about switching us to an incomplete new invoicing view, than they do actually dealing with feature requests customers actually raise. They need to become more customer focused, and less on their own internal ideas, which clearly from the feedback I read online, don't align with what customers are asking for.

We gave up waiting for it to be resolved, and instead built a workflow that sends customers emails within 15 mins of the invoice being paid/reconciled, as it's such an important step for us. If we can build it as an automated fix, then so can Xero.

Such a basic function and would align to quotes which do send emails when accepted. I guess the challenge is when does Xero tell you. For payments by stripe it's easy (and essential as the system auto reconciles so you can miss it's been paid as it's so automatic) but for bank transfers it can only happen when book keeper has reconciled the bank feed. Even when Xero auto matches it would be dangerous for owners to assume the specific invoice was paid as it could be wrong one (same amount and same client for example)

This is still an issue??

We need email notifications when an invoice is paid.

11 years... dozens of requests... A super simple - yet vital - feature for accounting and Xero refuses to implement what any free app can manage.

Could we at least get an explanation why this feature is being ignored?

I encourage anyone reading this, drop a comment on this thread. Xero probably sorts these requests by activity so if we don't create noise it will never get fixed!

sometimes I have overdue invoices, then I put a client on hold until paid. I shouldn't have to recheck when the invoices are paid, just set an email notificaiton to myself when it gets paid to reinstate that customer.

also, sometimes I make customers pay upfront, so I give them this invoice, but if I could notify myself by email once paid, I could get that job organized. Otherwise it would just get paid by my accounts team and not notify the service team.

Xero is great but, recently you are not doing the updates and keeping it up to date with good ideas or improvements, we ask!

Is it not a good idea to make the customers not happy because we will look for better alternatives.

Hello? is there a reason we do not receive a simple notification when an invoice is paid?

This must be some kind of joke. I could not believe I was not getting emails when someone pays us. How does software with invoicing not notify when someone has paid. I kept telling myself I must have been missing the obvious setting to turn on. Nope. Found this thread. Unbelievable.

When will this simple request be paid attention to?

Probably more important then anything else, how long.

Need to be notified when an invoice is paid

Important when the business needs to take some further action on receipt of payment.

Critical when there are integrated services, such as Stripe, that auto-reconcile the whole process so the business is unaware that payment has been made!

We have to be notified when customers pay their invoice so that we can promptly send their products.

I need to know when to order the product from my supplier, which I can only do when the customer has committed to pay. An email notification and an alert on the notification bell in the dashboard would be a great help to ensure payments are acted upon swiftly and not missed.
I used to have this functionality with my previous accounts software provider and it was an important step in the purchasing process.

Useful for general credit control, but also where we pay the supplier/freelancer/contractor only after we have been paid by the end client it would be really helpful in speeding up those payments

We need notifications on invoice being paid. PLEASE!!!

2024 guys!

Honestly guys, it's 2024! This is something very Basic. It should not be that difficult to set this up. Can we please get this feature implented? It makes the Customer experience of Xero a lot more enjoyable.

Very important and basic feature that would allow users to know when clients make payments toward invoice--especially when it's time sensitive.

I'm surprised this isn't already available. Would highly appreciate a notification when invoices are paid to make it easier to keep track.