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1. Xero Mail - Send as @company-name.com not message-service@post.xero.com

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   462 comments  ·  Invoices & quotes » Invoicing  ·  delete…  ·  Admin →
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   In development  ·  AdminKelly Munro (Community Manager, Xero) responded

   Hi everyone, we understand how frustrating it is when important emails like invoices are filtered or blocked, and how this affects customer trust and timeliness of engagement with your transactional communications. Thank you for continuing to share examples and highlighting the impact this has on your business.

   We’ve made meaningful progress towards enabling email sending from your own domain. While progress is taking longer than we’d like, we can confirm that substantial backend work is underway. This work spans multiple interdependent teams across Xero, and there are still important steps we need to work through before we can release the capability to customers reliably.

   As we continue to develop this capability, there are a few questions that would help our product teams ensure we’re solving the majority of our users’ needs in this space, with a reliable and secure solution.

   We’d really appreciate your input on the following questions, either on the idea here, or by reacting to our update and sharing your internal feedback;

   • Within your Xero account would you want multiple Users to be able to manage custom email domain settings, or just Administrators?
   • Does your domain have more than one mailbox associated with it?
   • Would you want to use the same domain across more than one Xero organisation?

   Thanks in advance for your inputs to these questions, which will help validate user requirements for this feature.

   We’ll provide another update here as soon as there is more progressive news to share.

   Hi everyone, we understand how frustrating it is when important emails like invoices are filtered or blocked, and how this affects customer trust and timeliness of engagement with your transactional communications. Thank you for continuing to share examples and highlighting the impact this has on your business.

   We’ve made meaningful progress towards enabling email sending from your own domain. While progress is taking longer than we’d like, we can confirm that substantial backend work is underway. This work spans multiple interdependent teams across Xero, and there are still important steps we need to work through before we can release the capability to customers reliably.

   As we continue to develop this capability, there are a few questions that would help our product teams ensure we’re solving the majority of our users’ needs in this space, with a reliable and secure solution.

   We’d really appreciate your input on the following questions, either… more

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   Jan Schwarz commented  ·  21 October, 2026  ·  Edit…  ·  delete…

   Finally, it seems the Linkedin post worked... why does Xero only ever react on external pressure?

   Within your Xero account would you want multiple Users to be able to manage custom email domain settings, or just Administrators?
   Only admins can setup the domain accounts but all users can then select one of the setup domain emails to send invoices (or other communication from within Xero) with

   Does your domain have more than one mailbox associated with it?
   Yes (as mentioned above, this feature will only work for proivate domains like mycompany.com, not gmail.com or outlook.com. If you have full control over your domain, you can setup an unlimited number of inboxes. For the Xero feature that isn't too relevant, as you setup DKIM and SPF per domain anyway, so you then just need to define which email address should be used as sender (and as long as this is something like user@mydomain.com it will work)

   Would you want to use the same domain across more than one Xero organisation?
   Not relevant for myself but I could imagine other organisations may want this as a feature.

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   Jan Schwarz commented  ·  30 July, 2025  ·  Edit…  ·  delete…

   I guess they are concentrating their "development" efforts on popular sounding (but useless) features like Jax they can use as argument to increase prices by 10% every three months... It's time a competitor enters the market to shake up the duopoly of Quickbooks & Xero... they lost every incentive for innovation. Just milking customers.

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   Jan Schwarz supported this idea  ·  16 June, 2025