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  1. Notification | Send to REPLY TO email when quote accepted

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    We’ll send you updates on this idea

    62 comments  ·  For small businesses » Business features  ·  Admin →
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    submitted  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi team, I know it's been sometime since this idea was initially raised and we wanted to update you all here.

    We appreciate and understand why some businesses would prefer the acceptance of a Quote be sent to the organisation's reply to email address, rather than the user that initially created the Quote.

    While our product team have reviewed and are attentive to your interest in this, we want to be upfront that this is not something we currently have direct plans for changing the behaviour of.

    Our team will continue to review this idea and when we're in a position to assess notification and communications for Quotes, we'll share if there are any updates around this, here.

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    Farhan Kerbelker commented  · 

    Wow! What a response "XERO". How is this not part of your plans to "change the behaviour of" ?

    By not doing this restricts your client base to small teams or one person businesses. Your target market is being restricted heavily but not even considering this.

    Then for the clients you have onboard already, the service delivery and keeping clients happy approach is not being considered? Feedback is important used to be a thing especially when there was so much support for it. Pretty disappointing response i must say.

    For a request like this, i can assure you we wouldnt be recommending Xero to anyone as i dont think you understand the importance of this to your clients you have onboard already.

    Looks like i have no choice but to trial a system that allows for the quoting to be done and go to another team member within the business, and if that works good i may look at the accounting side.

    such a shame....

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    Farhan Kerbelker commented  · 

    This is needed asap!