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Don't get a notification when a customer has accepted a quote.

We need this feature. It is now becoming a huge problem with the limited ability Xero has to add and select different emails. I am not sure why the Organisation cannot have more than one reply to email and select an email for different areas like quoting and bills.

Similar to Contacts. Xero have the ability to have multiple email addresses for contacts but there is no option to select what address is for what. So when you send a remittance every single email address that is against that contact and selected to receive emails comes up. We have hundreds of contacts and will never remember what emails need to be deleted for what before sending anything. Why can't there be a way to select an email for remittances, an email to receive quotes, and email to receive invoices and an invoice to receive bills.

Our next problem is there is no way to make subcontacts under a main contact. For example of the main contact is an organisation then there may be several contacts that control different departments or levels within that organisation and therefore if we need to deliver goods to an organisation and Attention it to a particular person which changes all the time, we have to go into the contact > addresses>billing address> and change the attention name.

We need this to integrate into our project management system with one designated email account receiving the quote acceptance notification.

This would be so much better for us also

Agreed with the other commenters - this is a real problem that seems like an actual bug rather than an intentional part of the setup, as it really doesn't make sense. Xero businesses have their Reply To emails set up for exactly this purpose so that they can ensure that all customer updates are sent immediately and directly to the appropriate place.

I have added my organisations quoting team email account to Xero (quotesUK@s3-alliance.com) and I have set it up under organisational settings>email setting so that emails relating to quoting, invoicing etc will be sent from this email address instead of individual business email accounts (e.g., jordan.dunn@s3-alliance.com). When I have carried out testing e.g., clicking on the link to view a quote online and then ask a question about the quote, this is going back to my jordan.dunn@s3-alliance.com account and not to the shared team account like I thought it would.

Xero support have advised that it is currently not possible to customise emails so that when a customer accepts, declines or asks a question on a quote it will go to our shared team email. As things stand, if a quote is accepted, declined or if any questions are asked, they will all be directed to the person's email address who created the quote.

We need this so that we don't have to manually check if a quote is accepted. It will help us send out an invoice for deposit

We need this feature as our sales team may send out the quote, but our technical team need to be alerted when the quote is accepted so that they can start rolling out the project.

Clients have missed quotes being accepted as the replay has gone to staff members on holiday - critical that this is changed.

Yes totally agree Debbie!
Our sales rep creates the quotes on the run but any acceptances need to come to our office to action from there - it is very annoying as then the sales rep need to forward these emails to the office email.

We need the quote acceptance to go to our office staff not the person who created the quote - very frustrating. Please can this be looked at?

Notification | Send to REPLY TO email when quote accepted or ingrate with zapier

This was a big issue for us - I ended up making a "Quotes" user that everyone logs into to build quotes and the email goes to a shared mailbox. Not an ideal solution.

When a customer approves a quote or adds comments to a quote the reply is emailed to the staff member who sent it, could this go to the business email address which we all use as sometimes emails to an individual are missed.

Would be great if you can add this feature. Comments?Notifications on quotes go unseen without the feature.

As a virtual assistant sending quotes on behalf of my clients, this is a critical feature that needs to be sorted asap.

This feature should obviously have been built into xero from the beginning. This is like voting on whether wheels should be round.

I have several clients and having a customer reply to a quote that relates to my user email rather than the set up 'REPLY TO' email is not efficient. I then have to see and forward the email to the business's set up 'REPLY TO' email.

Why have a 'REPLY TO' email that doesn't actually do the job?

Yes, this would definitely be useful for us. As would the ability to report on Quotes accepted within a certain date range so that we can report on new sales and the value of these (this cannot be done via invoices raised because our projects are long and invoices are raised in stages over several months).

We used to get notifications back in Aug 2021 and onlyu recently started to see that we are no longer recieving them.

This is critically important to our business especially when quotes are accepted