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205 votes
Hi community, thank you for feeding back about how a paid-invoice notification could reduce manual checking and follow-ups, as well as help you move orders forward once payment is received.
Our teams have done some initial discovery and are looking more broadly at our notifications framework across Xero.
To be transparent here - a notification specifically for when an invoice is paid isn’t in our near term plans at this stage, but we’ll share an update if there’s meaningful progress as notifications continue to evolve.
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Todd Robards
commented
We have no idea when a customer has paid online and they ring us after a week or so asking when we are going to send their products. Such a simple thing but so important and overlooked by Xero. Looking at going elsewhere.
Todd Robards
supported this idea
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We just moved to Zoho One who not only notifies you of the payment, but also sends a thankyou email to the client (enabled via settings), Xero seriously needs to get with the times. Go here https://go.zoho.com/Kwk to have a look, free trial and I would recommend the Zoho One platform over the individual platforms as it includes over 40 apps from CRM, Inventory, Marketing, Projects etc. We just signed up and it's simple as to use. We are an Australian business with online store and inventory and do a bit of service work.