Settings and activity

1 result found

1. Xero Mail - Send as @company-name.com not message-service@post.xero.com

   482 votes

   vote vote vote vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   vote

   We’ll send you updates on this idea

   462 comments  ·  Invoices & quotes » Invoicing  ·  delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating
   In development  ·  AdminKelly Munro (Community Manager, Xero) responded

   Hi everyone, we understand how frustrating it is when important emails like invoices are filtered or blocked, and how this affects customer trust and timeliness of engagement with your transactional communications. Thank you for continuing to share examples and highlighting the impact this has on your business.

   We’ve made meaningful progress towards enabling email sending from your own domain. While progress is taking longer than we’d like, we can confirm that substantial backend work is underway. This work spans multiple interdependent teams across Xero, and there are still important steps we need to work through before we can release the capability to customers reliably.

   As we continue to develop this capability, there are a few questions that would help our product teams ensure we’re solving the majority of our users’ needs in this space, with a reliable and secure solution.

   We’d really appreciate your input on the following questions, either on the idea here, or by reacting to our update and sharing your internal feedback;

   • Within your Xero account would you want multiple Users to be able to manage custom email domain settings, or just Administrators?
   • Does your domain have more than one mailbox associated with it?
   • Would you want to use the same domain across more than one Xero organisation?

   Thanks in advance for your inputs to these questions, which will help validate user requirements for this feature.

   We’ll provide another update here as soon as there is more progressive news to share.

   Hi everyone, we understand how frustrating it is when important emails like invoices are filtered or blocked, and how this affects customer trust and timeliness of engagement with your transactional communications. Thank you for continuing to share examples and highlighting the impact this has on your business.

   We’ve made meaningful progress towards enabling email sending from your own domain. While progress is taking longer than we’d like, we can confirm that substantial backend work is underway. This work spans multiple interdependent teams across Xero, and there are still important steps we need to work through before we can release the capability to customers reliably.

   As we continue to develop this capability, there are a few questions that would help our product teams ensure we’re solving the majority of our users’ needs in this space, with a reliable and secure solution.

   We’d really appreciate your input on the following questions, either… more

   An error occurred while saving the comment
   George Aretakis commented  ·  23 October, 2026  ·  Edit…  ·  delete…

   Thanks for progressing this feature.

   I'd very much welcome the ability to send emails directly from our own domain, ideally with a straightforward setup using SPF/DKIM authentication via DNS records, without needing to connect individual mailboxes.

   I use multiple Microsoft Exchange email addresses and aliases on my domain.

   My preferences would be:

   1. Simple setup: Domain authentication through SPF/DKIM (and CNAME records where appropriate) should be quick and easy to configure, without requiring additional software, mailbox connections or licences. Sending from aliases or shared mailbox addresses should be supported without additional authentication.

   2. Address-level restrictions: Although SPF/DKIM authenticate a domain rather than individual addresses, I'd like administrators to be able to specify exactly which email addresses Xero is permitted to send from. This restriction would need to be enforced within Xero itself, since DNS authentication cannot restrict sending to individual addresses.

   3. Administrator control: Only administrators should be able to manage approved sender addresses and permissions. Other users should only be able to select from addresses explicitly authorised for them.

   4. Additional safeguards: Configurable Reply-To addresses, verification when adding new sender addresses, an audit trail of configuration changes and the ability to revoke sending permissions would all be welcome.

   The priority for me is simplicity without compromising security: Easy DNS-based authentication, combined with controls enforced within Xero that restrict sending to specifically authorised addresses.

   This would allow businesses to benefit from professional, domain-authenticated email delivery while protecting other email identities on their domain.

   Save Submitting...
   An error occurred while saving the comment
   George Aretakis commented  ·  12 March, 2026  ·  Edit…  ·  delete…

   Very good point, Richard Fincher

   Save Submitting...
   George Aretakis supported this idea  ·  23 September, 2025