Settings and activity
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300 votes
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Christine Catterall
supported this idea
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173 votes
An error occurred while saving the comment Christine Catterall
commented
I've stopped putting any suggestions on here as all the ones that are important to Xero's customers are totally ignored by them, but they continue to fiddle about with things that don't add any value (change of invoice and bill layout as an example) and are not important to us. If lucky enough to get a reply, it is a platitude along the lines of 'suggestions are reviewed and sent to product development if accepted, but currently there is no plan to implement your suggestion'.
An error occurred while saving the comment Christine Catterall
commented
No matter how important we (their customers) think this is, Xero won't do anything about it. They are far more concerned in making 'improvements' to things that don't need changing (e.g. invoice layout) than actually listening to suggestions from us. Not one of my requests have been dealt with, yet they continue to mess around with things that work perfectly well.
An error occurred while saving the comment Christine Catterall
commented
Please consider adding a field to the contact, to show how payment is made (BACS, DD, Proforma, Credit Card etc). This would avoid paying a supplier bill via BACS when there is already a DD arrangement set up. Likewise, for customers we can turn off statements for DD payers. You could show this on the summary screen and make it a selection field when running aged debt/credit reports.
Christine Catterall
supported this idea
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This will never happen. Xero ignores these message streams; they are just there to pacify customers and fool us all into thinking our feedback matters. I stopped recommending Xero a few years ago, because of their poor development strategy (PLEASE STOP MESSING ABOUT WITH INVOICE LAYOUTS!!!) I'm waiting for a decent AI Finance system to come to market (not Xero's) and then make the change. Making all those people redundant in 2023 as a 'streamlining and efficiency' strategy, may have increased share value, but has significantly decreased service levels, which were pretty poor before then, so well done Xero RIP