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844 votes
Hi everyone, thanks for all the interest here. We understand the pain point of extra work when you need to apply a credit to a bill that's already part of a batch payment.
We are committed to enhancing your ability to manage, pay and track supplier bills from Xero. Through strategic partnerships in the UK and US customers can already pay bills online, delivering a comprehensive, bank-agnostic online bill payments experience.
Our product team's current focus is on delivering solutions like this to more regions, and continuing to develop these flows.
We want to be transparent that we don't have any plans to change the credit application process right now.
We understand this isn't the answer you were hoping for, and are sorry for any disappointment. Please know that we appreciate you taking the time to share your experiences and helping us understand how you use Xero. We’ll update this…
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Adrian Soden
commented
It seems to a complete waste of time logging these ideas, for example, the idea for the ability to include supplier credit notes within a supplier payment (a basic requirement) has been on this board since 2020 and has 680 votes, yet not one response from Xero.
Xero, can you comment on why this is being ignored, or will you just ignore this? If you keep ignoring your customers you are going to lose them. I suggest you spend less on TV adverts and more on software development.
An error occurred while saving the comment Adrian Soden
commented
Does anyone from Xero even read these messages? I suspect not. We have literally been waiting years for this to be fixed without a single comment from Xero - appalling service.
As an aside,, some of you may want to take a look in the the plugin allocat.io (I am in no way affiliated) - this allows you to automatically apply credits with one click, being in an industry with high volumes of supplier credits this has saved me hours. It works the same as Xero, ie clears down the credits and invoices they have been applied to so not perfect, but just speeds up the manual process in Xero. Ideally Xero would allow you to pay invoices and credits in one batch but this is the best workaround I can find for now, hope this helps some of you.An error occurred while saving the comment Adrian Soden
commented
Xero developers, can you please advise if you are going to implement this in the near future, if not I will have to consider moving to Sage, as I'm sure a lot of other users will.
Adrian Soden
supported this idea
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437 votes
Thanks for sharing your thoughts on bulk allocation of credit notes, everyone. We understand that manually applying credit notes one by one can be time-consuming, and we appreciate wanting a a faster, more streamlined solution.
Currently, while we know it won't be the flow that suits all, it's possible to apply credit notes to multiple invoices for a single contact by opening the credit note and selecting the invoices to apply it to.
Atm, we're in the process of releasing a new experience for Sales Credit Notes. This work will enable us to develop changes like you're asking here longer term. However, the initial release is focused on developing existing features into the new Credit Notes experience. Once this is fully rolled out the team will have more capacity to consider enhancements like bulk allocations, however we want to be upfront that this isn't planned for the short term.
We…
An error occurred while saving the comment Adrian Soden
commented
There is a paid app in the app store that should help with this problem, Allocat. It appears to automatically clear down credits against invoices so you are only left with invoices to pay - going to try it this month end, hopefully will cut down on a lot of wasted time allocating credits
Kelly, that's a rubbish response. I suggest Xero start listening and acting on customer requests, otherwise you might find them moving to alternative providers of which there are many. Just a thought!