Skip to content
← Share and support customer ideas for Xero

Settings and activity

1 result found

  1. Invoice reminders - Custom date and time

    46 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    14 comments  ·  Invoices & quotes » Invoicing  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    In development  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi community, to share another update to share around chasing customer invoice payments.

    As you may have seen, we have work underway to help with getting paid without chasing.

    The intention is that you'll have control of turning this on for your preferred contacts. JAX will create personalised follow-up plans based on each customer’s payment history, using the right channel, timing and tone to help get you paid.

    You can register your interest in this feature now through the link above, and we'll keep you updated as this is delivered here.

    An error occurred while saving the comment
    Nicole Arends commented  · 

    We nearly lost a customer when they were woken by a notification of an invoice reminder at 4am on an Sunday. At least he was nice enough to let us know about it. We don't know how many customers we may have lost due to this issue.

    Please, either set our accounts in line with our organization time zone or provide a function where we can set our invoice reminder day/time windows.

    Thank you.

    Nicole Arends supported this idea  ·