I have read all the comments and it seems that this has been an ongoing issue that is still not resolved since February 2024.
This error has never occurred to us when we were using the old invoicing, and the Xero Support's suggestion of manually changing the name each time we send an invoice is inconvenient and a waste of time since we use two different logos and names for our two businesses.
The new xero invoicing should've made the system much easier to use, but looks like it didn't.
We have no choice but to switch to the classic invoicing for now as a quick fix, and hope that this error is resolved before the classic invoicing retires (or might as well not retire it).
I have read all the comments and it seems that this has been an ongoing issue that is still not resolved since February 2024.
This error has never occurred to us when we were using the old invoicing, and the Xero Support's suggestion of manually changing the name each time we send an invoice is inconvenient and a waste of time since we use two different logos and names for our two businesses.
The new xero invoicing should've made the system much easier to use, but looks like it didn't.
We have no choice but to switch to the classic invoicing for now as a quick fix, and hope that this error is resolved before the classic invoicing retires (or might as well not retire it).