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  1. Invoice Payment: Stripe - Partial payments

    104 votes

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    We’ll send you updates on this idea

    submitted  ·  31 comments  ·  For small businesses » Business features  ·  Admin →
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    Peter Tuson commented  · 

    Hi Admins can this be merged with

    https://productideas.xero.com/forums/939198-for-small-businesses/suggestions/44960308-invoicing-customers-to-pay-deposits-on-invoices?page=1&per_page=20

    They are basically the same thing.

  2. Invoicing - Customers to pay deposits on invoices

    266 votes

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    103 comments  ·  For small businesses » Business features  ·  Admin →
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    under review  ·  AdminKelly Munro (Community Manager, Xero) responded

    Thanks for your continued engagement with us on this idea, everyone. We understand there are many different ways business work and conduct business with customers, and that you need more flexibility in the way you manage and receive payments for invoices with Xero. While pockets of research have been done in the past we’re getting a fresh lens and conducting a broader piece of discovery to deeply analyse and understand where our efforts could be focused in this space to alleviate existing hurdles in receiving payments for majority of Xero users. We’d like to open the invite to be a part of our teams research pool, where you’d get the chance to share more on the importance of managing payments for your business. This may involve being interviewed, or helping answer questions through short surveys or questionnaires. 

    ✍️ If this is something you’d like to be a part of, please …

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    Peter Tuson commented  · 

    Hi Kelly, I wondered if you have any update on this for us? I think this request has been a top-voted one for a number of years now and is fairly 'basic' functionality in terms of the end user (perhaps not so with development).

    As an aside, the method we have been using to get around this feature not existing has been shown to have lost us nearly £3000 revenue in the last year due to our user error (where we have been 'bodging' invoices so Xero payments asks the customer for the correct part payment).

    It's difficult to go back to customers where we have made a mistake on invoicing but notice it months later.

    Could you please list your best practice for taking a 30% deposit, for example, on a £2500 invoice? We're looking for a way that is:

    1. Foolproof
    2. Doesn't lumber a customer with multiple invoices for a single purchase (customers use their invoices to insure their goods).

    We sell high value jewellery and very few customers pay in one hit. Deposits vary by customer and the value of the item. We won't start manufacture until half of the invoice value has been paid.

    Alternatively, can the community recommend any other accounts packages that does offer this functionality? It's our year-end soon so porting elsewhere would be timely if needed.

    Thank you