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  1. Support - Bug or Missing Feature Reporting

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    3 comments  ·  Security & support » Support  ·  Admin →
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    submitted  ·  AdminKelly Munro (Community Manager, Xero) responded

    HI Jill, appreciate you posting here, not knowing where else to go.

    For something that appears to not be working as it should or where you're having performance issues in Xero - these are best to raise with our specialists at Xero Support where we have tools to investigate, triage any issues and escalate with our team if needed.

    When it comes to new invoicing we've communicated a lot of the changes and what's coming up through our Xero central page here. Otherwise, you'll also find many ideas for changes across product ideas here that I'd recommend joining for updates where you're interested. Searching 'New invoicing' on the main page of the site should help you find a list of the different features.

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    Robert Hemsing commented  · 

    It seriously is *way* too hard to open a case. The help article still says you should click the ? icon, then type a question/issue, hit enter and if none of the results match/help you can click somewhere to open a ticket but there actually isn't anywhere to open a ticket.

    You should have some simple, ideally single-click way of reporting technical bugs with your platform that don't necessarily require a complex case to be opened.

    Robert Hemsing supported this idea  ·