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  1. Xero Mail - Send as @company-name.com not message-service@post.xero.com

    186 votes

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    180 comments  ·  For small businesses » Settings & user roles  ·  Admin →
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    submitted  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi community, thanks for sharing your continued interest here. We appreciate the importance of having assurance that mail you send from Xero is being received, and that being able to send from your own company email would increase confidence in this process.

    I can confirm this idea has been regularly reviewed by our product teams, and being able to send from your own company email is on their radar. Currently there are other priorities, and platform work that requires their attention, before they can consider this more deeply.

    We'll move the idea back to submitted so we can continue to gauge the interest through votes here. When there is opportunity to pick this up, I will share any news with you all here.

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    Adam Livesey commented  · 

    Been chatting with Ashkay in the background and tested his offering,

    Seems to be a new product / service he has developed with his team and is still in testing / development phase (my opinion)

    Pricing is not set yet

    He mentioned to me that he is going to add auto statements, this alone would be worthwhile as Xero does not allow automatic statements

    Currently there is no other option to use our own domain names to send emails, so if this is important (to me it is) I will use his service and work with him to get automatic statements working. It is good to know that a developer knows the API to get stuff working with Xero

    The more people who use the service, the better the pricing will be

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    Adam Livesey commented  · 

    Hi all, chatting with him in the background regarding this, please wait out

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    Adam Livesey commented  · 

    This is not the first time someone has put this forward, there are many others who have raised this before and one I am following is from 2013

    Xero have said it has no intention of allowing this.

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    Adam Livesey commented  · 

    Xero then marks the review "flagged your review for containing harmful or illegal content."

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    Adam Livesey commented  · 

    How is it that Xero can send us our invocie emails from there own domain but will not allow us - when we mentioned that, the inovices started appearing from message-service@post.xero.com

    There are countless people here who work in IT and know it can be done,

    There is countless other online / cloud based services that can get it done whose support it alot smaller than Xero

    It therefore appears that the issue is one of advertising.

    Not only are our clients not receiving emails, but when clients sent us a remiittance advice, we do not receive it.

    We pay xero close to $100 a month, yet another smaller NZ company we pay $10 a month too can and does allow emails sent from our domain via them - therefore it is possible

    Adam Livesey supported this idea  ·