Settings and activity
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485 votes
Hi everyone, we understand how frustrating it is when important emails like invoices are filtered or blocked, and how this affects customer trust and timeliness of engagement with your transactional communications. Thank you for continuing to share examples and highlighting the impact this has on your business.
We’ve made meaningful progress towards enabling email sending from your own domain. While progress is taking longer than we’d like, we can confirm that substantial backend work is underway. This work spans multiple interdependent teams across Xero, and there are still important steps we need to work through before we can release the capability to customers reliably.
As we continue to develop this capability, there are a few questions that would help our product teams ensure we’re solving the majority of our users’ needs in this space, with a reliable and secure solution.
We’d really appreciate your input on the following questions, either…
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Adam Livesey
commented
Been chatting with Ashkay in the background and tested his offering,
Seems to be a new product / service he has developed with his team and is still in testing / development phase (my opinion)
Pricing is not set yet
He mentioned to me that he is going to add auto statements, this alone would be worthwhile as Xero does not allow automatic statements
Currently there is no other option to use our own domain names to send emails, so if this is important (to me it is) I will use his service and work with him to get automatic statements working. It is good to know that a developer knows the API to get stuff working with Xero
The more people who use the service, the better the pricing will be
An error occurred while saving the comment Adam Livesey
commented
Hi all, chatting with him in the background regarding this, please wait out
An error occurred while saving the comment Adam Livesey
commented
This is not the first time someone has put this forward, there are many others who have raised this before and one I am following is from 2013
Xero have said it has no intention of allowing this.
An error occurred while saving the comment Adam Livesey
commented
Xero then marks the review "flagged your review for containing harmful or illegal content."
An error occurred while saving the comment Adam Livesey
commented
How is it that Xero can send us our invocie emails from there own domain but will not allow us - when we mentioned that, the inovices started appearing from message-service@post.xero.com
There are countless people here who work in IT and know it can be done,
There is countless other online / cloud based services that can get it done whose support it alot smaller than Xero
It therefore appears that the issue is one of advertising.
Not only are our clients not receiving emails, but when clients sent us a remiittance advice, we do not receive it.
We pay xero close to $100 a month, yet another smaller NZ company we pay $10 a month too can and does allow emails sent from our domain via them - therefore it is possible
Adam Livesey
supported this idea
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But we get features we do not want from Xero, until subscriptions suffer I dont see Xero changing.