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  1. Xero Mail - Send as @company-name.com not message-service@post.xero.com

    186 votes

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    We’ll send you updates on this idea

    180 comments  ·  For small businesses » Settings & user roles  ·  Admin →
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    submitted  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi community, thanks for sharing your continued interest here. We appreciate the importance of having assurance that mail you send from Xero is being received, and that being able to send from your own company email would increase confidence in this process.

    I can confirm this idea has been regularly reviewed by our product teams, and being able to send from your own company email is on their radar. Currently there are other priorities, and platform work that requires their attention, before they can consider this more deeply.

    We'll move the idea back to submitted so we can continue to gauge the interest through votes here. When there is opportunity to pick this up, I will share any news with you all here.

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    Chad Grahek commented  · 

    Is Xero not going to address the deliverability issues then? This does not seem like it was a productive response to address most of the reasons for the request.

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    Chad Grahek commented  · 

    This is severely needed.

    We have some senders that never even get our invoices. The deliverability from the default address is terrible.

    Chad Grahek supported this idea  ·