Skip to content
← Share and support customer ideas for Xero

Settings and activity

1 result found

  1. Email Settings - Ability to have separate reply-to email address

    363 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    99 comments  ·  Users & setup » Navigation  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Accepted  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi everyone, though there isn't any progress to share on this idea we do want to provide and update for you all and thank you for engaging with us about this here.

    We understand the desire and needs for being able to change or set a separate reply to email address when sending from your Xero organisation.

    We're continuing to make improvements to sending of invoices in Xero however at this point our roadmaps does not extend to the email settings specifically.

    This continues to be an area we're interested in diving deeper into in the long term and we'll be sure to share as soon as there's movement.

    For the time being the only way to change the Reply-to email is to update this on the email settings screen prior to sending your transaction and change it back post sending. Thanks

    Ali Vinter supported this idea  · 
    An error occurred while saving the comment
    Ali Vinter commented  · 

    If a customer accepts, declines or comments on an online invoice or quote, a notification email is sent to the person that created it. However, if the customer replies to the invoice or quote email, this is sent to the reply to address only.
    How can I change this so that the reply goes to a general email address such as office@....co.uk rather than only coming back to me (the person who created it). The issue I have is that everyone in my office needs to see if my customer has responded, not just me (in case I am not here).