If a customer accepts, declines or comments on an online invoice or quote, a notification email is sent to the person that created it. However, if the customer replies to the invoice or quote email, this is sent to the reply to address only.
How can I change this so that the reply goes to a general email address such as office@....co.uk rather than only coming back to me (the person who created it). The issue I have is that everyone in my office needs to see if my customer has responded, not just me (in case I am not here).
If a customer accepts, declines or comments on an online invoice or quote, a notification email is sent to the person that created it. However, if the customer replies to the invoice or quote email, this is sent to the reply to address only.
How can I change this so that the reply goes to a general email address such as office@....co.uk rather than only coming back to me (the person who created it). The issue I have is that everyone in my office needs to see if my customer has responded, not just me (in case I am not here).