Settings and activity
3 results found
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482 votes
Hi everyone, we understand how frustrating it is when important emails like invoices are filtered or blocked, and how this affects customer trust and timeliness of engagement with your transactional communications. Thank you for continuing to share examples and highlighting the impact this has on your business.
We’ve made meaningful progress towards enabling email sending from your own domain. While progress is taking longer than we’d like, we can confirm that substantial backend work is underway. This work spans multiple interdependent teams across Xero, and there are still important steps we need to work through before we can release the capability to customers reliably.
As we continue to develop this capability, there are a few questions that would help our product teams ensure we’re solving the majority of our users’ needs in this space, with a reliable and secure solution.
We’d really appreciate your input on the following questions, either…
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DANIEL WARFIELD
commented
@Austin Smith - excellent summary of the problem, the solution, and why this specific issue and the underlying attitude is important enough to make Xero customers become less sticky.
DANIEL WARFIELD
supported this idea
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An error occurred while saving the comment DANIEL WARFIELD
commented
This is absolutely needed for all the reasons mentioned below. My invoices go to spam. This appeared again in a chasing call yesterday, in which I learned that the client never saw the invoice even though it was expected. I had an email this morning from another client asking why I hadn't sent the quote yet. Please add to your Purpose statement the very important issue of spam and fraud by bad actors.
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127 votes
Hi everyone, thanks so much for taking the time to share your feedback and support this idea. We’ve taken another look here and, while we don’t have plans to develop DOCX further, we have released and are continuing to roll out our invoice editor. It’s replacing the Standard branding theme first, and from there will continue to evolve with more of the invoice customisation we know customers are looking for across things like logos, fonts and colours.
We know this won’t be the update some of you were hoping for, especially for those wanting more flexibility in how invoices look and feel. To help keep updates relevant to the specific changes being asked for, we’d really encourage you to add your vote to the ideas below, as they’re more closely related to those points:
DANIEL WARFIELD
supported this idea
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37 votesDANIEL WARFIELD
shared this idea
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1. Admin only
2. Yes. More importantly, we trade under three different brands, and it would be better if we could register more than one domain.
3. We only have one Xero organization at the moment, but this could change so the provisional answer would be yes.