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  1. Xero Mail - Send as @company-name.com not message-service@post.xero.com

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    180 comments  ·  For small businesses » Settings & user roles  ·  Admin →
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    submitted  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi community, thanks for sharing your continued interest here. We appreciate the importance of having assurance that mail you send from Xero is being received, and that being able to send from your own company email would increase confidence in this process.

    I can confirm this idea has been regularly reviewed by our product teams, and being able to send from your own company email is on their radar. Currently there are other priorities, and platform work that requires their attention, before they can consider this more deeply.

    We'll move the idea back to submitted so we can continue to gauge the interest through votes here. When there is opportunity to pick this up, I will share any news with you all here.

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    Niel Thiart commented  · 

    The decision not to implement own-domain sending is user hostile.

    Xero's users have no control over the deliverability of their outgoing invoices and statements. Xero's outgoing mail ends up in customers' spam boxes.

    I think Xero's product team underestimates the importance of email delivery when it comes to invoices.

    This is not a problem unique to Xero, this happens with any SaaS that sends email on behalf of users, which is why there is almost always the option to use your own domain.

    Here are a few examples:

    * Delighted: https://delighted.com/email#:~:text=12.-,Use%20your%20own%20domain,-Send%20from%20your
    * Intercom: https://www.intercom.com/help/en/articles/182-sending-email-from-your-own-address
    * Zoho Books: https://www.zoho.com/za/books/help/settings/emails.html
    * Zendesk: https://support.zendesk.com/hc/en-us/articles/4408832543770-Allowing-Zendesk-to-send-email-on-behalf-of-your-email-domain
    * Quickbooks: https://www.hostdocket.com/set-up-email-service-in-quickbooks/
    * Hubspot: https://knowledge.hubspot.com/domains-and-urls/connect-your-email-sending-domain

    Please reconsider.

    Niel Thiart supported this idea  · 
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    Niel Thiart commented  · 

    My suggested solution to this:

    Allow users to optionally enter SMTP server details, so that Xero then sends email via the user's SMTP server. This would allow users to use their existing SPF/DKIM configuration and take ownership of deliverability and the return path.

    The only settings required would be: host, port, username, password, encryption method.

    The user could set up SMTP using their preferred service, e.g:

    https://www.mailgun.com/products/send/smtp/
    https://docs.aws.amazon.com/ses/latest/dg/smtp-connect.html
    https://postmarkapp.com/smtp-service
    https://mailchimp.com/developer/transactional/docs/smtp-integration/
    https://support.microsoft.com/en-gb/office/pop-imap-and-smtp-settings-8361e398-8af4-4e97-b147-6c6c4ac95353
    https://apps.google.com/supportwidget/articlehome?hl=en&article_url=https%3A%2F%2Fsupport.google.com%2Fa%2Fanswer%2F2956491%3Fhl%3Den&assistant_id=generic-unu&product_context=2956491&product_name=UnuFlow&trigger_context=a

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    Niel Thiart commented  · 

    The majority of our invoices sent from Xero land in clients' spam folders.

    Asking clients to mark @xero.com as a safe sender is not a solution.

    Please allow Xero users to specify SMTP details for outgoing mail.