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  1. Xero Mail - Send as @company-name.com not message-service@post.xero.com

    171 votes

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    167 comments  ·  For small businesses » Settings & user roles  ·  Admin →
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    submitted  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi community, thanks for sharing your continued interest here. We appreciate the importance of having assurance that mail you send from Xero is being received, and that being able to send from your own company email would increase confidence in this process.

    I can confirm this idea has been regularly reviewed by our product teams, and being able to send from your own company email is on their radar. Currently there are other priorities, and platform work that requires their attention, before they can consider this more deeply.

    We'll move the idea back to submitted so we can continue to gauge the interest through votes here. When there is opportunity to pick this up, I will share any news with you all here.

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    Nathan Peacher commented  · 

    Yeah, this is sad and could truly be the end for a lot of customers using your service, including myself. I've been a customer for over a decade.

    All of us are trying to get paid by our clients, and since Yahoo and Gmail made authentication a requirement early in 2024, we can't get paid if our emails end up in our clients spam folders.

    I understand its complicated but putting the burden on us to notify our clients, and then have our clients pay an IT person to add the domain to their safe senders list is unprofessional and inconvenient.

    Since this is closed we might as well start recommending some other services that are comparable to Xero. Anybody have any recommendations of where to move to?

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    Nathan Peacher commented  · 

    Surprised since the Google and Yahoo updates this hasn't become a top priority. Being able to utilize a branded sending domain or custom domain so it appears from your business is critical these days. I think the biggest thing holding this back is both platform limitations/resources required, and the fact that Xero would have to partner with a larger company already doing this right like Mailgun or Sendgrid. Consider this my vote for a more compliant email delivery option for invoices.