Settings and activity

1 result found

1. Xero Mail - Send as @company-name.com not message-service@post.xero.com

   482 votes

   vote vote vote vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   vote

   We’ll send you updates on this idea

   462 comments  ·  Invoices & quotes » Invoicing  ·  delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating
   In development  ·  AdminKelly Munro (Community Manager, Xero) responded

   Hi everyone, we understand how frustrating it is when important emails like invoices are filtered or blocked, and how this affects customer trust and timeliness of engagement with your transactional communications. Thank you for continuing to share examples and highlighting the impact this has on your business.

   We’ve made meaningful progress towards enabling email sending from your own domain. While progress is taking longer than we’d like, we can confirm that substantial backend work is underway. This work spans multiple interdependent teams across Xero, and there are still important steps we need to work through before we can release the capability to customers reliably.

   As we continue to develop this capability, there are a few questions that would help our product teams ensure we’re solving the majority of our users’ needs in this space, with a reliable and secure solution.

   We’d really appreciate your input on the following questions, either on the idea here, or by reacting to our update and sharing your internal feedback;

   • Within your Xero account would you want multiple Users to be able to manage custom email domain settings, or just Administrators?
   • Does your domain have more than one mailbox associated with it?
   • Would you want to use the same domain across more than one Xero organisation?

   Thanks in advance for your inputs to these questions, which will help validate user requirements for this feature.

   We’ll provide another update here as soon as there is more progressive news to share.

   Hi everyone, we understand how frustrating it is when important emails like invoices are filtered or blocked, and how this affects customer trust and timeliness of engagement with your transactional communications. Thank you for continuing to share examples and highlighting the impact this has on your business.

   We’ve made meaningful progress towards enabling email sending from your own domain. While progress is taking longer than we’d like, we can confirm that substantial backend work is underway. This work spans multiple interdependent teams across Xero, and there are still important steps we need to work through before we can release the capability to customers reliably.

   As we continue to develop this capability, there are a few questions that would help our product teams ensure we’re solving the majority of our users’ needs in this space, with a reliable and secure solution.

   We’d really appreciate your input on the following questions, either… more

   An error occurred while saving the comment
   Nathan Peacher commented  ·  09 November, 2024  ·  Edit…  ·  delete…

   Yeah, this is sad and could truly be the end for a lot of customers using your service, including myself. I've been a customer for over a decade.

   All of us are trying to get paid by our clients, and since Yahoo and Gmail made authentication a requirement early in 2024, we can't get paid if our emails end up in our clients spam folders.

   I understand its complicated but putting the burden on us to notify our clients, and then have our clients pay an IT person to add the domain to their safe senders list is unprofessional and inconvenient.

   Since this is closed we might as well start recommending some other services that are comparable to Xero. Anybody have any recommendations of where to move to?

   Save Submitting...
   An error occurred while saving the comment
   Nathan Peacher commented  ·  16 March, 2024  ·  Edit…  ·  delete…

   Surprised since the Google and Yahoo updates this hasn't become a top priority. Being able to utilize a branded sending domain or custom domain so it appears from your business is critical these days. I think the biggest thing holding this back is both platform limitations/resources required, and the fact that Xero would have to partner with a larger company already doing this right like Mailgun or Sendgrid. Consider this my vote for a more compliant email delivery option for invoices.

   Save Submitting...