Skip to content
← Share and support customer ideas for Xero

Settings and activity

1 result found

  1. Xero Support - Support chat feature

    36 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    13 comments  ·  For small businesses » Subscription & support  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    working on it  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi everyone, we wanted to let you know about a new update to the navigation help menu that's in the process of rolling out in Xero. 

    We're introducing an AI generated answer field to the content search results in the existing help box within Xero blue, HQ and Xero Me. When you search or ask a question in this box you'll receive an AI generated answer based on Xero Central support content that's displayed above the regular search results.

    Introducing generative AI to our navigation help menu will help to improve the results returned by the search function, saving you time especially if you're just getting started in Xero, or doing a task you don't do often.

    We aim to have this to all users over the next week, and I'll round back to confirm when available to 100%.

    An error occurred while saving the comment
    Jose Sampaio commented  · 

    You advertise support chat 24/7, how do I access that chat
    \