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    Hi everyone, thanks for your feedback on customising the “Reply-To” email address which payslips are sent. We appreciate you sharing how important it is to have control over the reply-to address, considering sometimes bookkeepers process payroll.

    As you’re aware Xero has the functionality to set a default reply-to email address for some emails, however this doesn't extend to payslips.

    Our product team sees merit in the idea for future development. We’ll update the status of this to Accepted so that it’s formally marked for consideration.

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    Nicola Crawshaw commented  · 

    It seems like a bit miss that Xero have done when they have added in the field to "change email reply address" but not included Payroll in this. It needs to be fixed as I too work for various clients and any email queries around Payroll need to go to the company not me. And there are often Payroll queries - I would have thought NZ legislation would require this to be private and confidential to the company!

    Nicola Crawshaw supported this idea  ·