Enter your idea

When distributing payslips to client employees via email, there should be a way to configure the reply-to address so that responses are directed to the client’s business email rather than the bookkeeper’s email address.

I would like to be able to have 2 different email addresses attached to our company. One for payroll and one for accounts. Is this possible?

There is a general option under organisational settings to choose the email that everything else in Xero is sent from, so why is that setting not used for payslips?

It appears to me to be more of a fault to fix than a suggested improvement.

I wonder how many users don't realise that payslips are sent from the operators email rather than the organisation email?

I process payrolls for a number of Clients with Xero accounts and don't want my login email sent or used in any of these clients accounts, accept to identify my activity in their accounts.

Is there an update to this request yet? If it is possible for invoices, not sure why it is any different for payroll?

This is a serious oversight!

This is critical, please change this.

please change this, I don't want my clients staff contacting me directly

This is particularly important for bookkeepers. We DO NOT WANT our email address shared to our clients' employees' and yet that happens whenever we send them payslips!

Please resolve this. It is inappropriate for users that are not the main Xero 'subscriber' (that was used to setup the account) and need to use their personal email address for their Xero user credentials, to potentially be replied to personally regarding pay processing. Our organisation is small and uses generic email addresses such as info@ sales@..... We have more users than email addresses and have no option but for users to use personal emails for login. What is the workaround for this?

It seems like a bit miss that Xero have done when they have added in the field to "change email reply address" but not included Payroll in this. It needs to be fixed as I too work for various clients and any email queries around Payroll need to go to the company not me. And there are often Payroll queries - I would have thought NZ legislation would require this to be private and confidential to the company!

It would be best to have a reply to email so that bookkeepers don't get payroll questions directly, but rather than be filtered through the business first.

Surprised this isn’t already an option.

Yes, agree with these comments. Why can't the email set up under Organisational Settings > Email Settings >"Tailor the emails sent from this organisation" be utilised.

1000% this needs to be changed. I also process payroll for multiple clients with hundreds of staff and do not wish for all of their staff to contact me directly, especially when their internal processes also dictate they are to go to their management. Their staff should not have my direct contact details.

Need to have the ability to reply to the cake ts email and not the user logged in.

Can't believe this is not already an option. Xero need to get this done asap.

Yes, please. I also would like the ability to change the reply email for payslips to a company email address rather than the email used to login to Xero. Would love to see Xero add this function soon.

100% need the ability to be able to change the reply email for payslips
Payroll team, or in the case of bookkeepers using one email for several different businesses
This should already be an option

We currently have a limitation to fully exploring Xero Me in that for an approver to be delegated as approving leave/time sheets, any notifications will go to their personal email address.

We would like to implement Xero Me, but would like staff accessing it through their work email, not personal email so any approval emails are going straight to a work email address.

The issue is that we intend to continue emailing payslips as good practise (and because of the ease of doing it in Xero), but these would be required to go to staff's personal emails for perpetual access upon employment termination.

To clarify, I propose that their should be access to add separate email addresses for Xero Me access to the email address that would be used for emailing payslips.