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  1. New invoicing - Assign next number in sequence when number removed

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    40 comments  ·  For small businesses  ·  Admin →
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    submitted  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi team, we appreciate the added feedback from you on the behaviours from classic that you'd find useful in new invoicing. The invoice number assignment is still a feature that our teams are continuing to monitor closely. Right now, while we don’t have plans for changing the way invoice numbers are assigned, our product teams are considering future improvements - As part of this they are doing some discovery that we’d love to get your contribution to.

    We'd like to invite you to share back though our survey here. Insights from this will help our product teams get a deepened sense of our invoicing users. Thanks

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    Lizette van Blerck commented  · 

    Hi Kelly,

    Thank you for your feedback.

    It is disappointing and frustrating to see that this feature will not be replicated before turning off classic invoicing.
    We are dreading this and feel it is unfair to pass on the cost of the additional time it is going to take us to process these invoices, to the client. Our time could be spent more efficiently/cost-effectively.
    Please do not turn off Classic invoicing until this issue has been resolved.

    Thank you.

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    Lizette van Blerck commented  · 

    Hi Kelly, thank you for your feedback.

    We are unable to switch over to the new invoicing as we require the automatically assigned invoice number to be active. We have hundreds of draft invoices which, when it is time to raise the invoices, we encounter the same issue/s that our colleague mentioned. This is a critical issue.
    We are also more than one staff member invoicing at the same time and thus, having to look manually for the next invoice number causes frustration due to using the same number and one member having to start over again. It is a waste of time and money.

    Your urgent attention to this matter will be appreciated.

    Thank you.

    Lizette

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    Lizette van Blerck commented  · 

    Please allow us to continue using Classic invoicing until this issue is fixed. The new invoice creates more work for us and increases likelihood of human error as we are more than one person invoicing at the same time. We have reverted back to Classic invoicing.
    I also prefer the look of the Classic invoicing as it is a cleaner, neat look, unlike the new one which is very messy and all over the show.
    Thank you.

    Lizette van Blerck supported this idea  ·