A client's Xero file was hacked recently, and "it" (hacker) created two new contacts - a supplier and a customer - and entered two transactions and a payrun. Luckily, my colleague found the payrun and we raised a case with Xero Support. The Support staff have been amazing, and the case was escalated quickly. However, whilst the payrun and the other transactions have been deleted, we can't delete the two unauthorised contacts!! We should have the ability to delete these contacts!! From the comments on here, it seems that Xero has well and truly dropped the ball on this. Even with the purple software you can delete a "Card" if there are no transactions associated with that card. Come on Xero - STEP UP!!
A client's Xero file was hacked recently, and "it" (hacker) created two new contacts - a supplier and a customer - and entered two transactions and a payrun. Luckily, my colleague found the payrun and we raised a case with Xero Support. The Support staff have been amazing, and the case was escalated quickly. However, whilst the payrun and the other transactions have been deleted, we can't delete the two unauthorised contacts!! We should have the ability to delete these contacts!! From the comments on here, it seems that Xero has well and truly dropped the ball on this. Even with the purple software you can delete a "Card" if there are no transactions associated with that card. Come on Xero - STEP UP!!