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  1. Contacts - Permanently delete if no records

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    67 comments  ·  For small businesses » Contacts & communication  ·  Admin →
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    Not in pipeline  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi everyone, thanks for sharing how we can make managing contacts in Xero more efficient. We understand the need to keep your contact list clean and uncluttered, and how being able to fully remove unused or duplicate contacts would help simplify things.

    At this stage, permanent deletion of contacts isn’t in the pipeline. That said, your feedback has been shared with our product team as part of ongoing conversations around improving contact management.

    For now, you could create a “Deletion Contact” in Xero and merge any unwanted contacts into it before archiving. It’s a quick way to clean up without having to archive each one separately and minimise clutter.

    We appreciate your input and your continued partnership as we work to improve the experience, and we’ll keep you posted if there are any updates.

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    Denise Edgar commented  · 

    A client's Xero file was hacked recently, and "it" (hacker) created two new contacts - a supplier and a customer - and entered two transactions and a payrun. Luckily, my colleague found the payrun and we raised a case with Xero Support. The Support staff have been amazing, and the case was escalated quickly. However, whilst the payrun and the other transactions have been deleted, we can't delete the two unauthorised contacts!! We should have the ability to delete these contacts!! From the comments on here, it seems that Xero has well and truly dropped the ball on this. Even with the purple software you can delete a "Card" if there are no transactions associated with that card. Come on Xero - STEP UP!!