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  1. Stripe - Pass full fee amount to customer

    41 votes

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    16 comments  ·  Invoices & quotes » Payment services  ·  Admin →
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    Accepted  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi everyone, we appreciate your support in being able to pass on exact fees to customers.

    While this is something our team have taken an initial look at, there is quite a bit involved in being able to develop this into the product and this isn't something we've been able to prioritise at this time.

    We understand the needs expressed in feedback here and want you to know this is a feature we'll continue to consider in future planning and will keep a close eye on the appetite in this idea.

    If there are any updates planned we'll make to share with you here. Thanks

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    Mel O'Keefe commented  · 

    Come 1 October, we will not be offering card payments due to the merchant fees being unable to be passed on.

    We provide services onsite at the customer's property, we do not have customers paying in person - they pay primarily by bank transfer, no merchant fees.

    When each invoice is $400+ we are not prepared to wear upwards of $7.30 (1.7% + $0.10) per payment.

    Mel O'Keefe supported this idea  ·