Settings and activity
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74 votes
Hi team, we totally get that mistakes happen, and the ability to recall an invoice sent in error would be handy. Hearing how this affects your workflow gives us important context as we review the idea.
At this point, this idea isn’t on our roadmap. Part of the reason is technical: implementing a true recall feature would require extensive work. Once an email leaves Xero, it travels through external email servers outside of our control. Most email providers don’t allow messages to be retracted after delivery, so reliably recalling an invoice isn’t possible in the same way it’d be within an internal system.
We’ll be sure to update this thread if anything changes.
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Marnie Hrsto
supported this idea
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88 votes
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Marnie Hrsto
commented
Our customer will not accept invoices unless the invoice and supporting work schedule is provided as a single combined PDF. This customer is a major multi-national with likely hundreds of thousands of suppliers who use Xero who also need this function, So in reality, the number of votes on this suggestions should really be 'off the charts'!
Marnie Hrsto
supported this idea
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I need to recall so I can add an attachment that was missed and resend.