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Invoice - Ability to have recall/undo sent invoices

It would be a huge benefit to be able to recall an email (with invoice attached) sent in error to the wrong client.

An invoice has now gone to the wrong client and my manager will now have to have an embarrassing conversation with the competitor, due to my mistake.

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Paula Cockram shared this idea  ·   ·  Report…  ·  Admin →
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  • Heidi Stevenson-Wright commented  ·   ·  Report

    This would be an extremely helpful function - especially for invoices containing sensitive information.

  • Andrew Graham commented  ·   ·  Report

    This isn't just casual communication it's business invoicing and quoting, people make mistakes and i'm surprised this function doesn't already exist.

  • Lisa Wiggins commented  ·   ·  Report

    Yes, I agree with this. How do we still not have this function in 2024?

    Xero changes items that do not need changing and does not change the important items that are urgently needed.

  • Ian Bethell commented  ·   ·  Report

    Even if there was a send delay, of around 5 minutes, and an outbox to go in and delete emails before they get sent would be an idea. It’s usually mistakes are picked up just as soon as you click the send button.

  • Dee McCarthy commented  ·   ·  Report

    Agree. It would be much less messy to be able to recall rather than having to send an updated/amended version.

  • Marnie Hrsto commented  ·   ·  Report

    I need to recall so I can add an attachment that was missed and resend.

  • Jackie Eastland commented  ·   ·  Report

    Yes agree with this, I unfortunately sent an invoice to my client and my clients client. Would of been extremely helpful to recall this instead of the embarrassing conversation I will be having due to a silly mistake of mine.

  • Susan Douglas commented  ·   ·  Report

    I'm totally in agreement with Neil Johnston and Paula Cockram, as I just had a circumstance where an invoice was sent to an overseas client and it would have been helpful to be able to recall

  • Neil Johnston commented  ·   ·  Report

    I emailed a statement which was not correct. It would been advantageous to be able to recall the email.